Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Clark

Roseville

Summary

Dynamic Medical Assistant with extensive experience at McLaren Medical Group, excelling in patient care and front desk operations. Proven ability to enhance patient satisfaction through effective communication and initiative-taking. Skilled in medical office procedures and adept at managing sensitive information, ensuring a safe and welcoming environment for all patients.

Overview

13
13
years of professional experience

Work History

Medical Assistant/Receptionist

McLaren Medical Group
07.2020 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
  • Enhanced visitor experience by providing detailed information and assistance as needed.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Reduced waiting times for visitors by implementing more efficient check-in process.

Medical Assistant

Oakland Family Practice
07.2020 - 07.2023
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Implemented patient education program on preventative care, enhancing community health awareness.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
  • Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.

Manager

Red Robin
05.2012 - 07.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

Waitress

Red Robin
05.2012 - 07.2020
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.

Education

High School Diploma -

Hazel Park High School
Hazel Park, MI
05.2012

Skills

  • Medical office procedures
  • Initiative-taking
  • Healthcare industry
  • Medical receptionist experience
  • Patient check-in and check-out
  • Front desk operations

Timeline

Medical Assistant/Receptionist

McLaren Medical Group
07.2020 - Current

Medical Assistant

Oakland Family Practice
07.2020 - 07.2023

Manager

Red Robin
05.2012 - 07.2020

Waitress

Red Robin
05.2012 - 07.2020

High School Diploma -

Hazel Park High School

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Jessica Clark