Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Clark

Las Vegas

Summary

Dynamic Senior CX Analyst skilled in analytical problem solving and process enhancement. Known for mentoring junior analysts and driving cross-functional collaboration to streamline reporting processes and optimize decision-making.

Overview

9
9
years of professional experience

Work History

Senior CX Analyst

Barclays Bank
02.2019 - Current
  • Analyzed financial data to identify trends and support decision-making processes.
  • Collaborated with cross-functional teams to enhance project efficiency and communication.
  • Developed reports outlining key insights for senior management review and strategy formulation.
  • Conducted market research to inform product development and competitive positioning.
  • Assisted in risk assessment by evaluating potential financial exposures and mitigation strategies.
  • Streamlined data collection methods to improve accuracy and reduce processing time.
  • Mentored junior analysts on data analysis techniques and reporting standards.
  • Presented findings to stakeholders, facilitating informed discussions on strategic initiatives.
  • Maintained accurate records of all data collected during analysis processes.
  • Implemented strategies for automating organizational processes.
  • Collaborated with cross-functional teams on projects related to analytics initiatives.
  • Identified opportunities for process improvements across the organization.
  • Analyzed large datasets with statistical methods and software programs.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Analyzed key performance indicators to identify effective strategies.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Implemented strategies to take advantage of new opportunities.
  • Analyzed company's expenditures and developed financial models.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Worked closely with human resources to support employee management and organizational planning.
  • Audited company's legal documents to verify compliant policies and procedures.
  • Determined consumer needs to provide products and services appealing to larger market.

Purpose of the role

To gain experience of risk management skills, knowledge, and capabilities to deliver a broad range of compliance services to businesses and functions.

Accountabilities

  • Guiding the business’ adherence to the Compliance risk management framework.
  • Advisory services to colleagues about regulation related to specific products and services.
  • Utilisation of data and analytics to proactively monitor and influence the business Compliance risk landscape.
  • Development of Compliance risk insight and understanding, including Laws, Rules and Regulations, Financial Crime and Conduct.
  • Training of business stakeholders.

Analyst Expectations

  • To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
  • Requires in-depth technical knowledge and experience in their assigned area of expertise
  • Thorough understanding of the underlying principles and concepts within the area of expertise
  • They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
  • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
  • OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
  • Will have an impact on the work of related teams within the area.
  • Partner with other functions and business areas.
  • Takes responsibility for end results of a team’s operational processing and activities.
  • Escalate breaches of policies / procedure appropriately.
  • Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
  • Advise and influence decision making within own area of expertise.
  • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
  • Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
  • Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
  • Make evaluative judgements based on the analysis of factual information, paying attention to detail.
  • Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
  • Guide and persuade team members and communicate complex / sensitive information.
  • Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

Business Intelligence Analyst

Getsales Group
09.2016 - 01.2019
  • Analyzed sales data to identify trends and inform strategic decisions.
  • Developed interactive dashboards using business intelligence tools for stakeholder access.
  • Collaborated with cross-functional teams to gather requirements for data reporting.
  • Conducted data quality assessments to ensure accuracy and reliability of reports.
  • Created visualizations to present complex data insights in an understandable format.
  • Streamlined reporting processes to enhance efficiency and reduce turnaround time.
  • Trained team members on best practices for data analysis and interpretation.
  • Supported senior management in generating reports for performance evaluation discussions.
  • Conducted data analysis, created reports and dashboards using Tableau and Power BI.
  • Developed complex SQL queries to extract and analyze data from multiple sources.
  • Analyzed business requirements into technical requirements for reporting and visualizations, data models and databases.
  • Collaborated with stakeholders to define business requirements for reporting projects.
  • Generated daily, monthly and annual reports to address short- or long-term business intelligence questions.
  • Identified opportunities for data optimization and automation of processes.
  • Prepared presentations summarizing findings from data analysis projects.
  • Collaborated with quality, risk management and other teams to identify process improvement opportunities based on in-depth BI reviews.
  • Gathered user feedback to improve existing reports or create new ones.
  • Analyzed customer profiles, segmentation models, market research and sales performance metrics to develop insights into customer behavior patterns.
  • Assisted development teams with analysis and design for new or existing systems.
  • Maintained documentation for all changes made to Business Intelligence systems.
  • Provided detailed source analysis and data mappings and transformations for development and implementation.
  • Participated in peer reviews of reports developed by other team members.
  • Assisted with the design and implementation of a self-service reporting platform.
  • Monitored system performance and identified areas of improvement.
  • Conducted data analysis, profiling and quality assessment to maintain integrity of business data.
  • Designed and implemented ETL processes in SSIS packages.
  • Worked with teams to build self-service reports and establish automated processes for large-scale data analyses.
  • Researched current trends in technology related to Business Intelligence solutions.
  • Helped resolve issues with data analytics and visual representation to deliver relevant insights to senior business leaders.
  • Educated users on correct interpretation of financial, statistical and qualitative data.
  • Implemented automated testing strategies to ensure accuracy of report results.
  • Created technical documents outlining processes, procedures and standards used in Business Intelligence development efforts.
  • Worked closely with IT teams on developing database objects such as views, tables.
  • Provided guidance on the use of analytics tools such as R, Python, SAS.
  • Developed predictive models using machine learning algorithms such as regression, random forest.
  • Summarized conclusions of business intelligence analyses and presented findings at executive meetings.
  • Trained users on how to use the various Business Intelligence platforms effectively.
  • Gathered and organized data to analyze current industry trends.
  • Maintained or updated business intelligence tools, databases or dashboards.
  • Generated standard or custom reports summarizing business, financial or economic data.
  • Maintained library of model documents, templates or other reusable knowledge assets.
  • Assessed programs to identify risks or problems to determine appropriate responses.
  • Disseminated information regarding tools, reports or metadata enhancements.
  • Provided technical support for existing reports, dashboards or other tools.
  • Communicated with customers, competitors and suppliers to stay abreast of industry or business trends.
  • Analyzed and tracked data to prepare forecasts and identify trends.
  • Identified and analyzed industry or geographic trends with business strategy implications.
  • Created or reviewed technical design documentation to drive accuracy of reporting solutions.
  • Managed diverse projects for data capture, storage and forecast analysis.
  • Identified needs of customers promptly and efficiently.
  • Collected business intelligence data from industry reports, public information or purchased sources.
  • Synthesized current business intelligence or trend data to support recommendations for action.
  • Identified or monitored current and potential customers using business intelligence tools.

Education

Bachelor of Science - Management

University of Maine
Orono, ME

Master of Arts - Organizational Leadership

University of Maine
Orono, ME

MBA - Business Analytics

University of Maine
Orono, ME

Skills

  • Business operations analysis
  • Forecasting
  • Contract analysis
  • Predictive analytics
  • Budget forecasting
  • Statistic analysis
  • Documentation and reporting
  • Compliance analysis
  • Tableau software
  • Analytical problem solving
  • Process enhancement
  • SQL programming
  • Machine learning
  • Budgeting and forecasting
  • Research and analysis
  • Database management
  • Data interpretation
  • Data visualization tools
  • Performance tracking
  • Statistical modeling
  • Team collaboration and leadership
  • Root-cause analysis
  • Budget development
  • SQL query writing
  • BI dashboards
  • Big data analytics
  • Risk analysis

Timeline

Senior CX Analyst

Barclays Bank
02.2019 - Current

Business Intelligence Analyst

Getsales Group
09.2016 - 01.2019

Bachelor of Science - Management

University of Maine

Master of Arts - Organizational Leadership

University of Maine

MBA - Business Analytics

University of Maine
Jessica Clark
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