JESSICA CLAUSER
York,PA
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Outpatient Based Lab Manager
Cardiovascular Specialists of York
05.2024 - Current
- Fostered a positive working environment by promoting open communication among team members and addressing any conflicts promptly.
- Improved department efficiency by streamlining workflows and implementing process improvements.
- Actively participated in professional conferences and workshops, sharing cardiovascular best practices and fostering a culture of continuous improvement.
- Interviewed, hired and trained staff to perform experiments and analyze results.
- Ensured compliance with regulatory standards by staying up-to-date on industry best practices and adjusting internal policies as necessary.
- Maintained an organized inventory system for lab supplies, reducing waste and saving on procurement costs.
- Established relationships with external vendors to negotiate better pricing on lab supplies without compromising quality or availability.
- Developed and implemented standard operating procedures for OBL processes, resulting in consistent quality of work.
- Kept equipment maintained, facility clean, and organized and inventory stocked to maximize performance.
- Enhanced safety by conducting regular inspections and updating safety training materials as needed.
- Coordinated cross-functional projects with other departments, leading to increased collaboration and shared resources among teams.
- Managed operational documents and produced reports detailing activities.
- Successfully completed multiple projects within tight deadlines, showcasing strong project management skills in the OBL setting.
- Evaluated new technologies and equipment to identify potential upgrades that could improve overall lab performance.
- Reduced turnaround time for sample analysis through effective scheduling and prioritization of tasks.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Scheduled procedures, managed pre-certifications and verified insurance coverage.
- Aligned sales initiatives with broader organizational objectives by working closely with senior leadership on strategy development efforts.
- Increased client retention rates through proactive account management and consistent delivery of high-quality service.
- Contacted customers and prospects to generate new business to achieve company growth goals.
Clinical Coordinator/Adjunct Faculty
SJU
05.2022 - Current
- Presented clinical data to stakeholders to inform strategic decision-making.
- Engaged with students and faculty to clarify student progress and address inquiries.
- Resolved concerns/issues through collaborative discussions with the students.
- Used continuous process improvement skills to refine clinical paperwork activities and create seamless procedure for students and clinical affiliates.
- Researched and recommended appropriate agencies meeting identified educational requirements for clinical experiences for cardiovascular invasive specialty students.
- Developed standard operating procedures for the coordination of clinical rotations and placements, ensuring consistent experiences across all sites.
- Maintained accurate records of student progress, attendance, evaluations, and other relevant documentation as required by accreditation bodies.
- Strengthened partnerships with local healthcare organizations to create valuable internship opportunities for students.
- Supported student success by providing individualized guidance, mentoring, and career counseling services.
- Facilitated growth in clinical knowledge by organizing guest lectures and workshops led by industry experts.
- Ensured clinical competency of students through rigorous assessment and evaluation methods.
- Conducted and reviewed evaluations of clinical placements to assess validity for meeting clinical document preparation goals.
- Implemented evidence-based practices into curricula to keep pace with current trends in healthcare delivery systems.
- Enhanced clinical education quality by developing comprehensive curriculum and lesson plans.
- Established collaborative relationships with interdisciplinary teams to enhance the breadth of learning opportunities available to students.
- Utilized advanced technology tools to facilitate remote learning during periods of social distancing or campus closures effectively.
- Led professional development initiatives for faculty members, promoting best practices in clinical education instruction.
- Promoted a culture of continuous improvement in the clinical education program with regular feedback from students and staff.
- Identified methods and tools to promote student success in project-based learning.
EDUCATION COORDINATOR/RCIS/INVASIVE CARDIAC TECH ADVANCED
UPMC HANOVER HEART & VASCULAR UNIT
08.2012 - 05.2022
- Coordinate all education, organize events, maintain visitors, students, and company representatives
- Provide education for other departments as needed
- Assist at Memorial
- Perform scrub, monitor, and assist in circulating duties for invasive cardiac catheterization, vascular, venous, EVAR, hybrid, Venaseal, daily department duties, and permanent device implants
- Serve as a preceptor for students and new hires throughout the UPMC Southern region
- Lead of peer review committee
- Assist with inventory management
- Assume charge role to maintain workflow management
- Assist with financial charges, policy management, and as resource for staff
- Super user for all equipment and procedures
- Responsible for point of care, including training for all staff
- Hospital wide code committee, EBP, and team building task force member
- Develop implementation, training, and conduct new education for procedures, and equipment
- Lead for developmental program training
RCIS
HOLY SPIRIT HOSPITAL
09.2011 - 08.2012
- Perform scrub, monitor, and assist in circulating duties for invasive cardiac cath, vascular, and permanent device implants
- Serve as a preceptor for students and new hires
- Assist with stocking and daily department duties
- Assist in prep/recovery, as needed
- Education and relationship-based care committee member
Education
B.S. - Health Sciences & Cert. Healthcare Management
PA COLLEGE OF HEALTH SCIENCES
Lancaster, PA03.2020
Associate in Applied Science - Invasive cardiovascular technologist
PA COLLEGE OF HEALTH SCIENCES
Lancaster, PA06.2012
Skills
- Goal oriented
- Effective communication
- Self motivation
- Leadership training
- Inventory management
- Team oriented
- Time management
- Data management
- Employee supervision
- Scheduling and coordinating
- Process improvement
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5 staff members.
- Achieved opening of outpatient based lab by completing various tasks during short period with accuracy and efficiency.
- Developed policies and procedures for the practice.
- Negotiated vendor contracts inclusive of pricing.
- Successfully completed Department of Environmental protection survey.
Certification
- RCIS
- ACLS
- BLS
Hobbies and Interests
- Family
- Alpaca/Fiber Arts
- Crafts
- Leadership improvement
- Exercise
- Volunteer
Awards
- Pinnacle Auxiliary Scholarship, Recipient
- Phi Theta Kapa, Honor's Society
- Dean's List, Achievement
Affiliations
- Cardiovascular Credentialing International
- Alliance of Cardiovascular Professionals
Timeline
Outpatient Based Lab Manager
Cardiovascular Specialists of York
05.2024 - Current
Clinical Coordinator/Adjunct Faculty
SJU
05.2022 - Current
EDUCATION COORDINATOR/RCIS/INVASIVE CARDIAC TECH ADVANCED
UPMC HANOVER HEART & VASCULAR UNIT
08.2012 - 05.2022
RCIS
HOLY SPIRIT HOSPITAL
09.2011 - 08.2012
- RCIS
- ACLS
- BLS
B.S. - Health Sciences & Cert. Healthcare Management
PA COLLEGE OF HEALTH SCIENCES
Associate in Applied Science - Invasive cardiovascular technologist
PA COLLEGE OF HEALTH SCIENCES
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