Jessica Click
Rogersville,MO
Summary
Customer service professional with 15+ years of experience focused on forging strong customer relationships and ensuring satisfaction. Skilled in active listening, effective communication, and exceptional time management. Thrives in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Professional Cleaning and Painting
Angeles Properties
Springfield, MO
01.2012 - Current
- Performed thorough cleaning of residential homes, confirming all rooms were cleaned to the highest standards
- Utilized various cleaning tools and equipment to efficiently clean surfaces, floors, carpets, and furniture
- Collaborated with team members to complete larger projects within designated timeframes while maintaining quality standards
- Demonstrated attention to detail by thoroughly inspecting completed work areas for cleanliness before leaving the premises
- Executed high-quality painting projects for residential and commercial clients, ensuring customer satisfaction.
Product Analyst
GKA Enterprises
Nixa, MO
09.2019 - 08.2024
- Digital marketing and content creation
- Picked and packed orders with high attention to detail to guarantee accuracy in product selection and packaging
- Received incoming shipments, inspected contents for damage or defects, and verified quantities against purchase orders
- Utilized computer systems to track inventory levels, update stock locations, and generate shipping labels
- Collaborated with team members to optimize workflow efficiency and meet daily production goals
- Demonstrated strong problem-solving skills by resolving inventory discrepancies quickly and accurately
- Demonstrated flexibility by adapting quickly to changing priorities or urgent requests from supervisors.
Cashier/Food Preparer
Skinners
Rogersville, MO
05.2018 - 10.2022
- Prepared ingredients for daily menu items, ensuring accuracy and adherence to recipe specifications
- Maintained a clean and organized work area, following food safety guidelines and regulations
- Operated kitchen equipment such as slicers, mixers, and blenders with precision and efficiency
- Collaborated with team members to prioritize tasks during busy periods, maintaining smooth workflow
- Prepared specialty items or customized orders according to customer preferences or dietary restrictions.
Serving, Cashier, and Management
Peking House
Springfield, MO
09.2011 - 03.2022
- Demonstrated exceptional multitasking skills during peak hours, accurately managing tables
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
- Resolved customer complaints or concerns promptly and professionally to guarantee a positive dining experience
- Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service
- Managed inventory levels of supplies such as napkins, utensils, condiments etc
- Ensuring availability during peak hours
- Collaborated with kitchen staff regarding special requests or dietary restrictions to guarantee accurate and timely preparation of meals.
Education
Associate's Degree in General Studies -
Ozarks Technical Community College
Springfield, MO05.2024
Skills
- Computer literate
- Able to plan and organize
- Maintaining records
- Customer service
- Adaptability
- Teaching and training
- Leadership
- Multi-tasking
- Supervise
- Teamwork
- Manage time
- Delegate
- Budget
- Mediate
- Work with numbers
- Content Creation
- Digital Marketing
- Photography
- Restaurant Experience
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Product Analyst
GKA Enterprises
09.2019 - 08.2024
Cashier/Food Preparer
Skinners
05.2018 - 10.2022
Professional Cleaning and Painting
Angeles Properties
01.2012 - Current
Serving, Cashier, and Management
Peking House
09.2011 - 03.2022
Associate's Degree in General Studies -
Ozarks Technical Community College