Jessica Click
Rogersville,MO
Summary
Experienced customer service professional with over 15 years in diverse roles, excelling in building customer relationships and enhancing satisfaction. Expert in managing fast-paced work environments with strong skills in team leadership and problem-solving. Adept at maintaining high-quality standards in operational tasks and customer interactions.
Overview
14
14
years of professional experience
Work History
Beauty Consultant
Target
11.2024 - Current
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Participated in ongoing training sessions to enhance product knowledge and stay current on industry best practices.
- Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
- Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
Product Analyst
GKA Enterprises
09.2019 - 08.2024
- Managed customer relationships by responding promptly to inquiries about the product.
- Recommended process improvements based on insights gained from data analysis.
- Partnered with colleagues across different departments to achieve desired outcomes.
- Successfully prioritized tasks and met deadlines while simultaneously taking on additional projects
- Enhanced digital marketing and content creation
- Picked and packed orders with high attention to detail to guarantee accuracy in product selection and packaging.
- Received incoming shipments, inspected contents for damage or defects, and verified quantities against purchase orders.
- Utilized computer systems to track inventory levels, update stock locations, and generate shipping labels.
- Demonstrated strong problem-solving skills by resolving inventory discrepancies quickly and accurately.
Cashier/Food Preparer
Skinners
05.2018 - 10.2022
- Prepared ingredients for daily menu items, ensuring accuracy and adherence to recipe specifications.
- Maintained a clean and organized work area, following food safety guidelines and regulations.
- Operated kitchen equipment, such as slicers, mixers, and blenders, with precision and efficiency.
- Collaborated with team members to prioritize tasks during busy periods, maintaining a smooth workflow.
- Prepared specialty items or customized orders according to customer preferences or dietary restrictions.
Serving, Cashier, and Management
Peking House
09.2011 - 03.2022
- Provided excellent customer service to ensure satisfaction.
- Demonstrated exceptional multitasking skills during peak hours, accurately managing tables.
- Provided recommendations on menu items based on customer preferences and dietary restrictions.
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed.
- Handled cash transactions accurately, while maintaining a balanced cash drawer at the end of each shift.
- Resolved customer complaints or concerns promptly and professionally to guarantee a positive dining experience.
- Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service.
- Managed inventory levels of supplies such as napkins, utensils, condiments, etc.
- Collaborated with kitchen staff regarding special requests or dietary restrictions to guarantee accurate, and timely preparation of meals.
Education
Associate's Degree in General Studies -
Ozarks Technical Community College
Springfield, MO05.2024
Skills
- Customer service
- Excellent attention to detail
- Adaptability
- Teamwork
- Effective Communication
- Teaching and training
- Leadership
- Multi-tasking
- Time management
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Beauty Consultant
Target
11.2024 - Current
Product Analyst
GKA Enterprises
09.2019 - 08.2024
Cashier/Food Preparer
Skinners
05.2018 - 10.2022
Serving, Cashier, and Management
Peking House
09.2011 - 03.2022
Associate's Degree in General Studies -
Ozarks Technical Community College
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