Jessica Cline
Knoxville,TN
Summary
Accomplished District Manager with a proven track record, enhancing operational efficiency and boosting sales through strategic planning and leadership development. Expert in fostering team collaboration and customer service excellence, adept in Microsoft Office and problem resolution. Achieved significant growth by prioritizing employee training and development. Overseeing multiple locations and driving operational excellence. Successfully managed teams to improve customer satisfaction and streamline processes. Demonstrated leadership and strategic planning skills to achieve business goals and foster team collaboration.
Overview
10
10
years of professional experience
Work History
District Manager
Bealls
12.2023 - Current
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
District Manager
Rue21
12.2021 - 09.2023
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Built relationships with customers and community to establish long-term business growth.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
General Manager
Harbor Freight
09.2020 - 12.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager
JCPenney
09.2018 - 06.2020
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented operational strategies and effectively built customer and employee loyalty.
Market Loss Prevention
PNC Bank
05.2015 - 09.2018
- Created a comprehensive training for new hires within the Loss Prevention department, fostering consistency across teams as they onboard new members.
- Contributed to the development of company-wide guidelines for handling sensitive information, minimizing risks associated with data breaches or leaks.
- Trained employees on loss prevention techniques, leading to increased awareness and vigilance among staff members.
- Evaluated current security measures, recommending improvements to minimize vulnerabilities in physical locations and digital systems.
- Collaborated with store managers to establish tailored loss prevention plans for each location.
- Collaborated with cross-functional teams to develop and execute loss prevention initiatives that effectively addressed both internal and external risks.
- Identified areas requiring improved security measures through routine site assessments at various locations.
Education
Business Management & Marketing
Eastern Kentucky University
Richmond, KY01-2010
Skills
- Leadership Development
- Team building
- Microsoft office
- Recruiting and hiring
- Problem resolution
- Physical security
- Strategic planning
- Training and development
- Customer service
- Efficient multi-tasker
- Staff training/development
- Sales management
Timeline
District Manager
Bealls
12.2023 - Current
District Manager
Rue21
12.2021 - 09.2023
General Manager
Harbor Freight
09.2020 - 12.2021
General Manager
JCPenney
09.2018 - 06.2020
Market Loss Prevention
PNC Bank
05.2015 - 09.2018
Business Management & Marketing
Eastern Kentucky University
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