Sarah Salman
Phoenix,AZ
Summary
Reliable and upbeat customer service representative successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
3
3
years of professional experience
Work History
Sales Associate
Tide Dry Cleaners
02.2022 - Current
Customer Service Expert
Cash App
04.2022 - 12.2024
- Boosted customer retention with exceptional service and timely resolution of concerns.
- Mentored junior staff, resulting in increased productivity and improved performance metrics.
- Exceeded performance targets consistently through diligence, attention to detail, and strong problem-solving abilities.
- Led team meetings to discuss ongoing challenges and develop innovative solutions for improved results.
- Enhanced customer satisfaction by promptly addressing and resolving issues.
- Decreased response time by implementing an effective ticketing system for customer support requests.
- Provided personalized assistance to customers, ensuring a positive experience with the company''s products or services.
- Reduced call wait times by effectively utilizing resources and managing schedules efficiently.
- Worked closely with management to establish performance goals aligned with organizational objectives; regularly monitored progress toward these benchmarks.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
Education
Bachelor Of Information Technology -
University of Phoenix
Tempe, AZMountain Pointe High School
Tempe, AZ05.2022
Skills
- Data analysis
- Software development
- Database management
- Project management
- Team collaboration
- Customer service
- Problem solving
- Technical troubleshooting
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Money handling
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Client service
- Conflict resolution
- Store opening and closing
- Adapt to diverse groups
- Cleaning techniques
- Inventory tracking
Languages
Arabic
Native or Bilingual
Spanish
Elementary
English
Native or Bilingual
Timeline
Customer Service Expert
Cash App
04.2022 - 12.2024
Sales Associate
Tide Dry Cleaners
02.2022 - Current
Bachelor Of Information Technology -
University of Phoenix
Mountain Pointe High School
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