Jessica Cockrell
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
13
13
years of professional experience
Work History
Guest Service Representative
Keesler AFB
10.2023 - Current
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
Medical Receptionist
Singing River Services (Nextaff)
05.2023 - 10.2023
- Scheduled, canceled, and re-scheduled patient appointments and consults
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Monitored patient appointments for the behavioral services department
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Resolved patient complaints and informed management of any patient issues requiring specialized attention.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Patient Care Technician
Singing River Hospital
09.2020 - 05.2021
- Attended to patient needs and resolved patient complaints
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Maintained electronic patient records on a daily basis according to hospital standards
- Utilized hospital database and automated processing systems to enter, update and retrieve patient information.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
Certified Nursing Assistant
Rosewood Rehabilitation & Nursing Center
02.2016 - 09.2020
- Managed confidential and privileged patient records
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Medical Receptionist
America's Best Contacts & Eyeglasses
10.2011 - 12.2016
- Scheduled, canceled, and re-scheduled patient appointments and consults
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed confidential and privileged patient records.
- Processed medical insurance claims and payments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
Education
GED -
Louisiana High School
Baton Rouge, LANo Degree - Nursing
LAMAR STATE COLLEGE
Orange, Texas01.2021
Skills
- Microsoft Office – Word, Excel, PowerPoint and Outlook
- Customer Service
- Computer Skills
- Data Entry
- Basic accounting
- Office Administration
- Records Management
- Problem-Solving
- Collaboration and Teamwork
- EHR Software
Timeline
Guest Service Representative
Keesler AFB
10.2023 - Current
Medical Receptionist
Singing River Services (Nextaff)
05.2023 - 10.2023
Patient Care Technician
Singing River Hospital
09.2020 - 05.2021
Certified Nursing Assistant
Rosewood Rehabilitation & Nursing Center
02.2016 - 09.2020
Medical Receptionist
America's Best Contacts & Eyeglasses
10.2011 - 12.2016
GED -
Louisiana High School
No Degree - Nursing
LAMAR STATE COLLEGE