Jessica Cody
Snow Hill,MD
Summary
Dynamic professional with proven expertise in customer service and problem-solving, honed at Recovery Resource Center and Puerto Real Restaurant. Excelled in creating welcoming environments and streamlining operations, showcasing exceptional attention to detail and time management. Adept at fostering client relationships and enhancing team productivity, I bring a track record of initiative-taking and reliable performance.
Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating welcoming environment and ensuring smooth front desk operations.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist/Peer Recovery Specialist
Recovery Resource Center
09.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Server/Head Bartender
Puerto Real Restaurant
03.2023 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
CSC-AD - Chemical Dependency Counseling
Wor-Wic Community College
Salisbury, MD05-2026
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Problem-solving skills
- Initiative-taking
- Complex Problem-solving
- Researching skills
- Client communication
- Punctual and reliable
Timeline
Front Desk Receptionist/Peer Recovery Specialist
Recovery Resource Center
09.2024 - Current
Server/Head Bartender
Puerto Real Restaurant
03.2023 - 09.2023
CSC-AD - Chemical Dependency Counseling
Wor-Wic Community College
Similar Profiles
Christopher AlbrightChristopher Albright
Peer Recovery Specialist at Recovery Resource CenterPeer Recovery Specialist at Recovery Resource Center
Yvonne VelezYvonne Velez
Senior Counselor at Resource Recovery Center of Orange CountySenior Counselor at Resource Recovery Center of Orange County
Dylan HorneDylan Horne
Driver at Solo Resource RecoveryDriver at Solo Resource Recovery