Jessica Coello
Central Falls,RI
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
A.E Mazika Insurance Services, Inc
08.2017 - Current
Commercial Lines Account Manager – August 2024 – Current
Personal and Commercial Lines Account Manager – August 2023 – August 2024
Personal Lines Account Manager – August 2017 – August 2023
- Handled billing inquiries, policy changes and policy Inquiries. - Quoted and re-quoted policies when needed - Familiar with: Travelers, New London County Insurance, Narragansett Bay Insurance, The Main Street America, Progressive, RI Auto Insurance Plan, Safeco, Peerless and more - Followed up with clients on underwriting recommendations/concerns - Processed all new business application - Manually inputting data into AMS360 - Called Mortgage companies to request payment - Reconciled the client bank account - Displayed absolute discretion at handling confidential - information. - Maintained appropriate filing of personal and - professional documentation. - Responded to emails and other correspondence to facilitate communication and enhance business processes. - Built relationships with clients using active listening and issue resolution to provide excellent service.Assistant Manager
Aldo Shoes
10.2013 - 08.2017
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Monitored security and handled incidents calmly
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service
Education
Healthcare Administration -
Rhode Island College
01.2020
Skills
- Proficient in Microsoft Office
- Proficient in AMS360
- Multitasking
- Strong Communication Skills
- Self-management
- Customer Service
- Call Screening
- Administrative Support
- Document Filing and Retrieval
Timeline
A.E Mazika Insurance Services, Inc
08.2017 - Current
Assistant Manager
Aldo Shoes
10.2013 - 08.2017
Healthcare Administration -
Rhode Island College
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