Jessica Coffey
Mooresburg,TN
Summary
Focused Fraud Analyst with highly developed skills that truly shine when identifying anomalies and teaming up with staff members for brainstorming purposes. A valuable and committed professional with dynamic communication and interpersonal skills. Ready to take on a new role with a company where a strong work ethic and calm demeanor will be appreciated.
Overview
7
7
years of professional experience
Work History
Debit Card Fraud Specialist
Advanced Call Center Technologies LLC
Johnson City, TN
08.2023 - Current
- Investigated debit card fraud cases, identified patterns and trends in fraudulent activities.
- Reported incidents of debit card fraud to financial institutions, law enforcement agencies and other relevant organizations.
- Collaborated with legal teams to ensure compliance with applicable laws and regulations related to debit card fraud.
- Reviewed account documents such as credit applications, bank statements. for accuracy and completeness.
- Prepared detailed reports outlining findings from investigations into suspected cases of debit card frauds.
- Conducted research into emerging trends in digital payments, banking services, e-commerce., which may lead to an increase in fraudulent activities.
Swing Manager
McDonald's
Greeneville, TN
02.2017 - 06.2023
- Managed and trained a team of 15+ employees in daily operations and customer service.
- Created weekly employee schedules, monitored performance, and provided feedback.
- Monitored inventory levels to ensure adequate stock for customers' needs.
- Resolved customer complaints in a professional manner while upholding company standards.
- Planned monthly staff meetings to discuss goals, objectives, successes, challenges.
- Recruited new employees by conducting interviews, assessing skillsets and making hiring decisions.
Education
Bachelor of Science - Information Technology
Strayer University
Washington, DC07-2026
Skills
- Card Security
- Anti-Money Laundering
- Ethical standards
- Banking regulations
- Banking ethics knowledge
- Compliance Training
- Internal fraud
- Telephone and email etiquette
- Investigation documentation
- Trained in [Software]
- Relationship Building
- Excellent Communication
- Active Listening
- Time Management
- Professionalism
- Effective Communication
- Financial Data Analysis
- Proficient in [Software]
Accomplishments
- I am currently on the Dean's List for the 2023-2024 and the 2024-2025 school years.
- I am currently on The President's List for the 2023-2024 and the 2024-2025 school years.
- I am an honor student and currently enrolled in all honor classes.
References
References available upon request.
Timeline
Debit Card Fraud Specialist
Advanced Call Center Technologies LLC
08.2023 - Current
Swing Manager
McDonald's
02.2017 - 06.2023
Bachelor of Science - Information Technology
Strayer University