Jessica Coger
Tiffin,OH
Summary
Branch manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. Several year history of success in the field.
Overview
18
18
years of professional experience
Work History
Branch Manager
PNC Bank
Willard, OH
11.2011 - Current
- Conducted regular performance reviews for all employees in the branch.
- Directed daily operations of the branch, including customer service, risk management, and sales.
- Identified opportunities for process improvement initiatives within the branch.
- Resolved escalated customer complaints in a timely manner.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
Office Manger
Chet and Matts
Sandusky, OH
04.2011 - 11.2011
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained filing system for records, correspondence and other documents.
- Supervised staff members, organized schedules and delegated tasks.
Office Manager
Axel and Harry's
Put-in-Bay, OH
04.2006 - 11.2010
- Provided exceptional customer service by anticipating guest needs before they arise.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Education
Bachelor of Science - Accounting
Otterbein College
Westerville, OH06-2007
Skills
- Performance Reviews
- Account analysis expertise
- Coaching and Mentoring
- Process Improvement
- Relationship building and management
- Branch Operations Management
Accomplishments
- Circle of Excellence - 2021 and 2022
- Market All Star - 2016, 2020, 2021, and 2022
Timeline
Branch Manager
PNC Bank
11.2011 - Current
Office Manger
Chet and Matts
04.2011 - 11.2011
Office Manager
Axel and Harry's
04.2006 - 11.2010
Bachelor of Science - Accounting
Otterbein College