Jessica Colby
Summary
Dedicated, motivated, and enthusiastic Territory Sales Manager experienced in delivering exceptional customer service and driving sales. Proven track record of enhancing sales volume through cultivating strong relationships and identifying lucrative business opportunities. Consistently achieved impressive results by implementing effective sales programs. Exceptional multitasking, problem-solving, and communication skills. Critical thinker who thrives in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Shift Supervisor
Starbucks Coffee
06.2007
- Provided guidance & support to baristas and other team members during shift
- Assigned tasks, provided training, and ensured that everyone understood their roles & responsibilities
- Responsible for cash handling, processing payments, and ensuring accurate register operations, including counting and reconciling cash drawers and managing cash flow
- Ensured that the store operated in compliance with Starbucks' standards, policies, and procedures
- Maintained food safety and sanitation standards, followed company guidelines for drink preparation, and enforced store policies
- Played a crucial role in delivering exceptional customer service
- Engaged with customers, handled customer inquiries or complaints, and ensured customers had a positive experience.
Bartender
River's Edge Brewing
09.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served as brewery representative for off-premise events such as beer festivals and educational classes.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Territory Manager
Smooj Hard Smoothies
12.2022 - 09.2023
- Responsible for opening new markets while enhancing existing sales.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Planned and coordinated participation in tastings, seminars, and other special events.
- Grew new brands by utilizing creative and effective merchandising, promotion, and customer interaction.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
Account Manager
Scout Distribution
03.2021 - 12.2022
- Coordinated company retail account and go to market launch strategy.
- Owned implementation of sales development for 120+ accounts across the East Valley.
- Responsible for total company inventory management.
- Top performing volume and distribution Account Manager in 2021 & 2022.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Sales Manager
Fate Brewing Co
10.2017 - 03.2021
- Led all sales & distribution, invoicing, routing, POS, and servicing of 100+ accounts across all segments.
- Established, built, and maintained prosperous relationships with my accounts, growing the number of prior existing accounts by five times.
- Served as the brewery representative at all conferences and Arizona Craft Brewers Guild events.
- Showcased my team-player attitude during the pandemic by assisting with brewery duties such as working on the canning line and making home deliveries.
Sales Representative
Arizona Beer & Cider
09.2016 - 10.2017
- Served as lead representative to suppliers, working to open new accounts and gain significant distribution.
- Responsible for all promotional marketing/POS.
- Attended multiple sales training courses and called on national accounts such as Target, Total Wine, Kroger, Safeway, and more.
Server & Bartender
BJ's Brewhouse
06.2011 - 09.2016
- 5+ Years experience providing superior service and customer satisfaction in a fast-paced, high volume sales environment.
- Received gold star service standard on multiple occasions for excellence in training and onboarding new team members.
- Warmly greeted guests in a timely manner, anticipated needs, and remained available throughout the dining experience.
Education
Real Estate -
Arizona School of Real Estate & Business
08.2012
Marketing - undefined
Northern Arizona University
05.2007
Skills
- Business Growth and Retention
- New Account Development
- Consultative and Relationship Selling
- Lead Prospecting
- Special Events Planning
- Market and Competitive Analysis
- Multitasking and Organization
- Verbal and Written Communications
- Guest Relations
- Attention to Detail
References
- Scott Roberts, Vice President, Blake's Hard Cider Co., (734)674-0477, scott.roberts@blakefarms.com
- Brian Udvardi, Key Account Manager, Scout Distribution, (480)670-3373, budvardi@scoutdist.com
- Adam Schmeichel, Co-Founder, Fate Brewing Co., (269)208-2317, adam@fatebrewing.com
- Jessie Rowe, Mentor, Air Force Special Forces (Retired), (480)242-2862, jjrowe3@aol.com
Awards
- Partner of the Quarter - STARBUCKS, ORLANDO FL
- Employee of the Month - RANDLEMAN REALTY, AZ
Timeline
Bartender
River's Edge Brewing
09.2023 - Current
Territory Manager
Smooj Hard Smoothies
12.2022 - 09.2023
Account Manager
Scout Distribution
03.2021 - 12.2022
Sales Manager
Fate Brewing Co
10.2017 - 03.2021
Sales Representative
Arizona Beer & Cider
09.2016 - 10.2017
Server & Bartender
BJ's Brewhouse
06.2011 - 09.2016
Shift Supervisor
Starbucks Coffee
06.2007
Marketing - undefined
Northern Arizona University
Real Estate -
Arizona School of Real Estate & Business
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