Jessica Cole
Houston,TX
Summary
Experienced with managing front desk activities and maintaining a welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations—knowledge of effective communication techniques and customer service principles to enhance visitor experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hairstylist
Sassy Layers
09.2023 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Determined appropriate hair treatments based on conditions and textures.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
Boutique Sales Associate
Sliver Bee Boutique
02.2023 - Current
- Promoted a positive shopping environment by addressing customer concerns promptly and professionally.
- Increased boutique sales by providing excellent customer service and product knowledge.
- Maintained an organized sales floor to facilitate smooth customer experience and efficient operations.
- Developed a loyal clientele base by offering tailored styling recommendations based on individual preferences.
- Assisted customers in finding suitable products, resulting in increased satisfaction and repeat business.
- Checked incoming orders and organized new stock.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
Family Nanny
Brittney Iturrizaga
08.2019 - Current
- Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
- Played games, worked on puzzles, and read books to young children.
- Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage self regulation.
- Supported families in household order by performing light housekeeping duties, meal preparation, and laundry tasks.
Education
High School Diploma -
Friendswood High School
Friendswood TexasCosmetology License - Cosmetology
San Jacinto College
Pasadena, TX05-2024
Skills
- Quick learner
- Organization skills
- Time management
- Telephone skills
- Customer/Client relations
- Greeting and seating clients
- Service-oriented mindset
- Supply management
- Customer service
- Problem-solving
- Team collaboration
- Data entry
Certification
- Cosmetology License - Texas Board of Cosmetology.
Timeline
Hairstylist
Sassy Layers
09.2023 - Current
Boutique Sales Associate
Sliver Bee Boutique
02.2023 - Current
Family Nanny
Brittney Iturrizaga
08.2019 - Current
- Cosmetology License - Texas Board of Cosmetology.
High School Diploma -
Friendswood High School
Cosmetology License - Cosmetology
San Jacinto College
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