Jessica Colley
Aurora,IL
Summary
Proven track record of enhancing customer experiences and exceeding sales targets, as demonstrated at LA Tan with exceptional guest engagement and appointment scheduling skills. Expert in cleanliness and sanitation, fostering a safe and welcoming environment. Achieved significant employee retention through leadership and effective communication, showcasing a blend of hard and soft skills.
Overview
7
7
years of professional experience
Work History
Server
Oak St. Restaurant &Bar
11.2018 - 12.2019
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
Secretary
EHR Clinical Solutions
04.2016 - 12.2017
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Managed filing system, entered data and completed other clerical tasks.
Hair Stylist
Hair Cuttery
08.2014 - 01.2016
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated customers on products to maximize benefits.
- Counted and documented opening and closing cash amounts daily.
- Determined appropriate hair treatments based on conditions and textures.
- Organized sales area and work station to showcase products and boost sales.
- Resolved guest complaints about service or style.
- Answered phone calls and emails to schedule client appointments.
- Generated repeat business through exceptional customer service.
Tanning Consultant
LA Tan
10.2012 - 06.2014
- Assigned clients to appropriate facilities based on desired treatments and health needs.
- Educated clients on health and safety of tanning facilities and procedures.
- Exceeded monthly tanning product and membership sale quotas.
- Scheduled clients based on number of beds and booths with consideration of walk-in averages.
- Maintained clean and stocked front counter area.
Education
Cosmetology
Mario TRicoci University of Beauty Culture
Glendale Heights05.2014
High School Diploma -
West Aurora High School
Aurora, IL05.2012
Skills
- Daily specials memorization
- Guest Engagement
- Appointment Scheduling
- Employee Retention
- Cleanliness and sanitation
Timeline
Server
Oak St. Restaurant &Bar
11.2018 - 12.2019
Secretary
EHR Clinical Solutions
04.2016 - 12.2017
Hair Stylist
Hair Cuttery
08.2014 - 01.2016
Tanning Consultant
LA Tan
10.2012 - 06.2014
Cosmetology
Mario TRicoci University of Beauty Culture
High School Diploma -
West Aurora High School
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