Jessica Collins
Cincinnati,United States
Summary
Hardworking and enthusiastic college student working towards a B.A. in Psychology at the University of Cincinnati. 6 years of experience excelling in collaborative environments and a dedication to positive guest relations. Earned promotions and certifications to train new hires across various roles in my career.
Overview
8
8
years of professional experience
Work History
Shift Lead, Bartender
Topcats
07.2022 - Current
- Maintained an accurate cash drawer at all times, ensuring that all cash and receipts were balanced at the end of each shift
- Worked in an extremely fast-paced and high-volume bar, serving hundreds of guests per night
- Handled and deescalated customer complaints calmly and professionally, resolving customer issues in a timely manner
- Helped management to keep track of, count, and order liquor
Trainer, Bartender, Server
Buffalo Wild Wings
03.2020 - 08.2022
- Resolved customer complaints in a professional and timely manner
- Exceeded customer service expectations by providing friendly and courteous service to all guests
- Worked in a high volume, high-stress restaurant while maintaining great customer service under pressure
- Trained all new server and bartender staff.
Lead Hostess Trainer, Food Runner, Server Assistant
Brio Tuscan Grille
02.2019 - 01.2020
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Trained all new hires, making them familiar with company protocols and how to successfully deal with customer relations
- Maintained a high level of customer satisfaction by providing friendly and efficient service
- Exhibited strong teamwork by collaborating with kitchen staff and servers to ensure accurate and timely order fulfillment.
Certified Trainer, Line Cook, Cashier and Guest Services
Panera Bread
08.2017 - 02.2019
- Developed an in-depth understanding of the company's products and services, becoming the go-to source for questions and inquiries
- Demonstrated knowledge of food preparation and presentation techniques
- Provided individualized coaching and mentoring to foster employee growth and development
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner.
Cashier
Eli's Sports Bar And Grill
08.2016 - 06.2017
- Greeted customers in a friendly and professional manner
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently.
Education
B.A. Psychology - Psychology
University of Cincinnati
Cincinnati, OH02.2024
Cognition & Learning -
04.2023
Social Psychology -
12.2022
Developmental Psychology -
12.2020
Skills
- Communication
- Leadership
- Ability to Work in a Team
- Ability to Work Under Pressure
- Good team player
- Problem Solving
- Personable
- Detail-Oriented
Timeline
Shift Lead, Bartender
Topcats
07.2022 - Current
Trainer, Bartender, Server
Buffalo Wild Wings
03.2020 - 08.2022
Lead Hostess Trainer, Food Runner, Server Assistant
Brio Tuscan Grille
02.2019 - 01.2020
Certified Trainer, Line Cook, Cashier and Guest Services
Panera Bread
08.2017 - 02.2019
Cashier
Eli's Sports Bar And Grill
08.2016 - 06.2017
B.A. Psychology - Psychology
University of Cincinnati