Jessica Collins
Piscataway,NJ
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Skilled in providing an atmosphere welcoming to both customers and team members. Dedicated to self growth, growth of others, and growth of the business.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Michaels
01.2023 - Current
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
Full Time Customer Experience Manager
Michaels
10.2022 - 01.2023
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Increased employee retention through effective training.
Part Time Customer Experience Manager
Michaels
04.2022 - 10.2022
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Conducted regular observations and coachings with team members, fostering professional growth and development.
- Performed duties and provided service in accordance with standard operating procedures and company policies.
- Developed and trained new team members.
Seasonal Team Member
Michaels
12.2021 - 04.2022
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
Seasonal Worker
Snyder's Farm
05.2019 - 05.2023
- Built relationships with customers to encourage repeat business.
- Consistently provided friendly service to promote better customer engagement.
- Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
- Collaborated with team members to ensure smooth operations during high-traffic events.
- Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced register.
Shift Leader
Saladworks
08.2019 - 01.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Education
High School Diploma -
Piscataway High School
Piscataway, NJAssociate of Arts - Business Administration And Management
Middlesex County College
Edison, NJ2025
Skills
- Problem-Solving
- Customer Experience
- Strategic Merchandising
- Store Organization
- Time Management
- Team Building and Leadership
- Hiring, Training, and Scheduling
- Goals and performance
- Strategic Planning
Hobbies
- Painting and Drawing
- Knitting and Crochet
Languages
Spanish
Professional Working
Timeline
Assistant Store Manager
Michaels
01.2023 - Current
Full Time Customer Experience Manager
Michaels
10.2022 - 01.2023
Part Time Customer Experience Manager
Michaels
04.2022 - 10.2022
Seasonal Team Member
Michaels
12.2021 - 04.2022
Shift Leader
Saladworks
08.2019 - 01.2021
Seasonal Worker
Snyder's Farm
05.2019 - 05.2023
High School Diploma -
Piscataway High School
Associate of Arts - Business Administration And Management
Middlesex County College