Microsoft Teams
Jessica Collins
Martin,KY
Summary
Driven by a results-focused approach, I leveraged exceptional research skills and relationship-building prowess at Tackett Land Service to enhance client outreach and operational efficiency. My expertise in spreadsheet management and strategic planning led to significant business improvements, demonstrating a proven track record of exceeding performance targets through innovative solutions and team leadership. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Uses independent decision making skills and sound judgement to positively impact company success. Offering these skills and strong work ethic.
Overview
21
21
years of professional experience
Work History
Office Manager
Tackett Land Service
08.2021 - Current
- Outreach to potential clients via email phone and paper mail.
- Appointment setting and scheduling.
- Spreadsheet creation and editing.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed detailed plans based on broad guidance and direction.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Associate Team Leader
H&r Block
10.2022 - 04.2023
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Frequently inspected production area to verify proper equipment operation.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Created and managed project plans, timelines and budgets.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained database systems to track and analyze operational data.
- Collected, arranged, and input information into database system.
- Developed effective improvement plans in alignment with goals and specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
- Devised and implemented processes and procedures to streamline operations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- Made employee schedules
- Conducted interviews for new hires
Marketing Specialist
Self Employed Web
03.2017 - 10.2022
- Onboarded new team members and coached personnel in marketing tasks.
- Generated reports to support development and implementation of marketing plans.
- Collaborated with cross-functional teams to develop and implement market research strategies.
- Established and managed relationships with external data providers and research vendors.
- Tracked key metrics and developed spreadsheets and data models.
- Researched and evaluated potential new markets and products.
- Created customized marketing materials to increase product awareness.
- Developed questionnaires and facilitated focus group discussions.
- Managed campaigns for various clients that consistently exceeded sales goals.
- Conducted primary and secondary research to better understand customer needs and behaviors.
Warehouse Manager
Big Lots
09.2006 - 11.2016
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Developed and maintained knowledgeable and productive team of employees.
Department Manager
Walmart
08.2003 - 12.2005
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Defined clear targets and objectives and communicated to other team members.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Monitored inventory for the department and ordered products as needed.
Education
High School Diploma -
Prestonsburg High School
Prestonsburg, KY06.2001
No Degree - Business Administration And Management
Big Sandy Community And Technical College
Prestonsburg, KYSkills
- Office Management
- Relationship Building
- Documentation and control
- Meeting facilitation
- Office Administration
- Scheduling and calendar management
- Document Management
- Event Coordination
- Initial outreach
- Exceptional customer relations skills
- Fluent with Spreadsheets and PVA searches
- Exceptional research skills and tactics
Software
Google Sheets
Google Calendar
Microsoft Word
ARC GIS
Timeline
Associate Team Leader
H&r Block
10.2022 - 04.2023
Office Manager
Tackett Land Service
08.2021 - Current
Marketing Specialist
Self Employed Web
03.2017 - 10.2022
Warehouse Manager
Big Lots
09.2006 - 11.2016
Department Manager
Walmart
08.2003 - 12.2005
High School Diploma -
Prestonsburg High School
No Degree - Business Administration And Management
Big Sandy Community And Technical College
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