Jessica Collins
Denver,CO
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
8
8
years of professional experience
Work History
Assistant Manager
SUBWAY®Restaurants
Denver, CO
01.2023 - 12.2024
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained up-to-date knowledge of company products and services.
- Completed day-to-day duties accurately and efficiently.
Team Leader Manager
Jamba Juice
Denver, CO
10.2024 - 11.2024
- Assigned work and monitored performance of project personnel.
- Identified areas where teams could improve their skillset.
- Set clear team goals and monitored progress, adjusting strategies as needed to meet targets.
Team Member
AMB Janitorial Services
Denver, CO
01.2020 - 11.2022
- Rotated through series of different stations based on team needs.
- Worked closely with human resources to support employee management and organizational planning.
- Worked hard to learn required tasks quickly to maximize performance.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
Housekeeper
Motel 6 Hotel
Denver, CO
02.2018 - 11.2019
- Maintained and organized cleaning supplies stock.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Cashier
McDonald's
Denver, CO
01.2017 - 11.2019
- Trained new team members in cash register operation, stock procedures, and customer services.
In-Home Caretaker
Private Care
Denver, CO
01.2018 - 08.2019
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Assisted clients with proper exercises and rehabilitation.
- Reported any changes in health status to appropriate personnel.
- Supported bathing, dressing and personal care needs.
- Laundered clothing and bedding to prevent infection.
- Assisted with light housekeeping tasks including laundry, vacuuming, dusting and meal preparation.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
Education
Adams 14
Denver, COSkills
- Team leadership
- Team motivation
- Customer service
- Time management
- Customer relationship management (CRM)
- Workload management
- Employee supervision
- Staff training and development
- Schedule oversight
- Staff management
- Customer relations
Affiliations
- Family oriented
- Being out in the nature
- Knit & Crochet
Timeline
Team Leader Manager
Jamba Juice
10.2024 - 11.2024
Assistant Manager
SUBWAY®Restaurants
01.2023 - 12.2024
Team Member
AMB Janitorial Services
01.2020 - 11.2022
Housekeeper
Motel 6 Hotel
02.2018 - 11.2019
In-Home Caretaker
Private Care
01.2018 - 08.2019
Cashier
McDonald's
01.2017 - 11.2019
Adams 14