Jessica Collura

Bank Teller

Old Plank Trail Community Bank

09.2014 - Current

Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Processed customer transactions promptly, minimizing wait times.
Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Counted and packaged currency and coins.
Educated customers on use of banking website and mobile apps.
Provided customer records, account statements and copies of checks.
Audited fellow teller currency to contribute to dual-control procedures.
Processed loan payments accurately, contributing to the overall efficiency of branch operations.
Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
Removed mutilated currency from circulation.
Trained new hires on customer service policies and procedures.
Monitored and verified suspicious activity on customer accounts.
Referred customers to other banking departments for specialized services.
Handled various accounting transactions.