Jessica Colón
Elgin,IL
Summary
Most of my professional focus has been on customer service, administrative, and HR related aspects such as onboarding, personnel screening and hiring to fulfill client contractual obligations within the staffing and healthcare and insurance fields. I currently work closely with palliative care and hospice patients both in residential settings and healthcare facilities, and would love to be able to combine my experience of working in the field with my experience of recruiting and staffing. I am excited to see how my skills can be an asset to your team. I am looking forward to learning and growing my skill set in a challenging new position. I work part time as a CNA on a per diem basis, I am licensed in the state of Illinois. I have experience with nursing homes and also in home health care, and feel fortunate to have been part of the care team for these patients and would like to expand my knowledge in the hospice field. Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.
Overview
2
2
years of professional experience
1
1
Certification
Work History
CNA, Personalized Living Associate, Receptionist
Brookdale Senior Living
- As a CNA and Personalized Living Associate, I assist our residents with a variety of everyday tasks, such as medicine reminders, shower assistance, light housekeeping duties and companionship
- As a receptionist, I fill in for the front desk as requested
- Responsible for maintaining medication, mail, and package logs, as well as a general activity log daily
- Liaison between residents, their families, staff, and management
- Answer and redirect a multi line phone system
- Provide one on one care to patients who have been admitted to palliative and hospice care.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Staffing Coordinator
Elevate Care Chicago
- Establishes staffing patterns and schedules for nurses and nursing assistants
- Responsible for maintaining a monthly and 24 hour daily schedule for the facility
- Liaison between staffing agencies, staff, and management
- Works with the Director of Nursing to advise of staffing needs, shortages, and other information necessary for the smooth flow of work assignments
- Interprets human resource and union policies and for staff
- Participates in in-service training
- Assists in securing staff for absences, leaves, etc., adjusting schedules as necessary
- Maintains records on vacations, sick leave, leaves of absence, holidays, excused and unexcused absences, and recommends appropriate action
- Approved and audited timecards for both internal staff and temporary staff from agencies
- Works with the human resources to schedule and track training classes
- Create and maintain staffing reports and records.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Worked closely with other departments within the organization to address workforce planning needs effectively.
Temporary Inventory Specialist
Consolidated Color and Design
- Helped to create and implement an inventory system for products to minimize waste and track and verify production availability
- Assessed current practices and brought alternate solutions to streamline practices to make departments work seamlessly together
- Collaborated with Office Manager, VP, and CEO on plans of action and regulations
- Assisted with day to day operations as needed, offering support to other departments.
Compliance Administrator
Midway Staffing
- Assessed compliance risk, identified root cause of compliance exceptions, and developed corrective action plans to ensure effective enterprise-wide internal controls are in place
- Assisted in community-wide surveys, as directed by the Board of Directors or Executive Director, as well as conducted mock surveys
- Collaborated with Human Resource Department on plan of action and regulations
- Completed monthly and quarterly regulatory reports
- Consulted with the corporate attorney as needed to investigate/resolve difficult legal compliance issues
- Corrected compliance deficiencies identified by internal and external examinations
- Developed, initiated, maintained, and revised policies and procedures for the general operation of the Compliance Program and its related activities to prevent illegal, unethical, or improper conduct
- Ensured clear and open communication on policies and procedures, issues and other quality indicators related to continuous quality improvement/accreditation standards
- Ensured proper reporting of violations or potential violations to duly authorized enforcement agencies as appropriate and/or required
- Monitored and coordinated compliance activities of all departments
- Provided reports on a regular basis to keep team informed of the operation and progress of corporate compliance efforts
- Provided support and assistance to all departments in developing goals and objectives for department quality improvements
- Tracked and coordinated responses to patient suggestions for improvements and complaints
- Worked with business management to identify, formulate, and implement compliance risk policies, procedures, and controls.
Area Manager
Geralex Inc
- Supervised and managed teams of janitorial staff within contracted areas of O’Hare airport
- Working closely with the city officials and project managers to ensure quality service for our customers within tight deadlines
- Certified signatory for the Chicago Department of Aviation, handling all CDA badge applications for my company, ensuring all applications meet aviation compliance regulations
- Hiring, maintaining, and developing both a janitorial staff and Terrazzo refinishing project staff, onboarding, working with supervisors and management to ensure training and scheduling of new hires is properly set up and executed
- Fully responsible for handling both area management as well as operations within the airport, handling contracts issues, invoicing, organizing and overseeing management to maximize efficiency.
Recruiter
Staffing Network
- Evaluated applicants by discussing job requirements and applicant qualifications with managers; interviewing applicants on consistent set of qualifications
- Managed two high volume accounts, including helping process payroll and manage staffing orders
- Managed scheduling and dispatching for approximately 200 temporary workers per day
- Avoided legal challenges by understanding current legislation; enforcing regulations with managers; recommending new procedures; conducting training
- Improved organization attractiveness by recommending new policies and practices; monitoring job offers and compensation practices; emphasizing benefits and perks.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
Travel CNA
Standard Homecare
05.2022 - Current
- Developed strong rapport with patients through empathetic listening skills and effective communication techniques that eased anxiety during transitions between facilities.
- Demonstrated strong clinical skills in various settings, including hospitals, rehabilitation centers, long-term care facilities, and private homes.
- Exhibited strong organizational skills by efficiently managing workloads in fast-paced environments with minimal supervision.
- Responded quickly and calmly in emergency situations.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
CSA
Alight
10.2023 - 01.2024
- As a CSA I assisted our customers with a variety of issues with their HRA accounts, scheduled appointments with Licensed Benefit Advisors, and acted as a liaison between the customers and the clients they retired from
- Assisted customers with general questions and customer service issues pertaining to their open enrollment period
- Responsible for creating cases to escalate to IT when needed
- Researched HRA funding issues, explained requirements and benefits per each client’s requirements
- Answer and redirect a multi line phone system
- General clerical responsibilities as well.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
Education
CNA -
Polish American Association
Chicago, IL06.2022
Esthetics -
Lakeland College
Mattoon, ILGeneral Business -
William Rainey Harper College
Palatine, IL05.2017
Skills
- Full-cycle recruiting
- Compliance and Ethics
- System Administration
- Applicant Tracking Systems
- Office Management
- Account Management
- Client Retention
- ADP payroll and compliance
- Google Docs
- Microsoft Office
- Compassion and Empathy
- Patient Care
- Vital signs monitoring
- Adaptable to change
- Professional boundaries
- Medical Documentation
Certification
- CNA - Certified Nurse Assistant
Timeline
CSA
Alight
10.2023 - 01.2024
Travel CNA
Standard Homecare
05.2022 - Current
CNA, Personalized Living Associate, Receptionist
Brookdale Senior Living
Staffing Coordinator
Elevate Care Chicago
Temporary Inventory Specialist
Consolidated Color and Design
Compliance Administrator
Midway Staffing
Area Manager
Geralex Inc
Recruiter
Staffing Network
CNA -
Polish American Association
Esthetics -
Lakeland College
General Business -
William Rainey Harper College