Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Colonna

ERIE,PA

Summary

Dynamic Pre-Service Coordinator at AHN Saint Vincent, adept at enhancing client satisfaction through individualized service plans and effective problem-solving. Proven track record in accurate recordkeeping and team leadership, streamlining operations to reduce wait times and improve service delivery. Committed to client advocacy and optimizing resource utilization for superior outcomes.

Overview

10
10
years of professional experience

Work History

Pre-Service Coordinator

AHN Saint Vincent
11.2015 - Current
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Assessed customer needs and developed solutions to meet needs.
  • Enhanced customer satisfaction by efficiently addressing and resolving service issues.
  • Coordinated and monitored service activities to confirm work met all requirements.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Communicated with clients and service providers to provide updates on work progress.
  • Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
  • Streamlined service coordination processes for improved team productivity and response times.
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
  • Collaborated with cross-functional teams to optimize service operations and improve client experiences.
  • Reduced client wait times by implementing an effective system for prioritizing urgent or time-sensitive requests.
  • Prepared reports on service performance metrics and key indicators for management review.
  • Facilitated team meetings to discuss performance metrics, leading to unified approach towards service goals.
  • Organized training sessions for staff, raising quality of customer service provided.
  • Streamlined communication between service departments, ensuring timely updates and reducing errors.
  • Implemented new scheduling system to optimize resource allocation and maximize service delivery.
  • Reduced client wait times by effectively managing service queue and prioritizing urgent cases.
  • Conducted regular reviews of service processes, identifying and implementing efficiencies to reduce costs.
  • Analyzed service data to identify trends and areas for improvement, contributing to strategic planning.
  • Gathered, organized and input information into digital database.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.
  • Generated reports detailing findings and recommendations.

Patient Access Coordinator

AHN Saint Vincent Medical Group
11.2015 - Current
  • Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
  • Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
  • Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
  • Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
  • Enhanced communication between departments by regularly updating patient information and coordinating schedules.
  • Reduced errors in billing processes by meticulously reviewing and verifying patient demographics and insurance information.
  • Assisted in staff training on new procedures, policies, and software applications to improve overall performance of the department.
  • Improved patient satisfaction by streamlining the registration process and reducing wait times.
  • Ensured compliance with regulatory requirements by maintaining accurate records of all financial transactions related to patient accounts.
  • Participated in continuous improvement initiatives, collaborating with team members to identify areas of opportunity and develop plans for enhancement.
  • Supported revenue cycle management efforts through precise coding of services rendered for proper reimbursement from insurers.
  • Promoted patient-centered care through facilitating open lines of communication between medical professionals, patients, and their families regarding treatment plans and progress updates.
  • Strengthened relationships with insurance providers, ensuring timely processing of claims and reimbursement approvals.
  • Provided compassionate service to patients and their families during difficult times, addressing concerns promptly and offering assistance as needed.
  • Streamlined referral processes by establishing strong partnerships with healthcare providers, enabling more efficient transfers of patients between facilities.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Greeted and assisted patients with check-in procedures.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Provided excellent customer service to patients and medical staff.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Resolved customer complaints using established follow-up procedures.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Delivered support to medical staff in completion of patient paperwork.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Assessed customer needs and developed solutions to meet needs.
  • Prepared reports on service performance metrics and key indicators for management review.
  • Implemented new scheduling system to optimize resource allocation and maximize service delivery.

Education

GED -

Millcreek School District
Erie, PA

Skills

  • Accurate recordkeeping
  • Individualized service plans
  • Proficiency in office programs
  • Resource utilization
  • Team leadership
  • Client advocacy
  • Detail orientation
  • Problem-solving
  • Multitasking Abilities
  • Organizational skills
  • Excellent communication

Timeline

Pre-Service Coordinator

AHN Saint Vincent
11.2015 - Current

Patient Access Coordinator

AHN Saint Vincent Medical Group
11.2015 - Current

GED -

Millcreek School District

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Jessica Colonna