Jessica Colosimo
Phoenix,AZ
Overview
26
26
years of professional experience
Work History
Sales and Service Consultant
CenturyLink
04.2019 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Enhanced communication among team members, fostering a collaborative and supportive work environment.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Assisted clients in navigating complex industry challenges, offering expert guidance and strategic recommendations.
- Integrated technology and business operations to identify targeted solutions to customer issues.
National Order Help Desk/Escalation Team
CenturyLink
02.2014 - 02.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
Technical Support Representative
CenturyLink
01.2008 - 01.2014
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Credit Collections Representative
CenturyLink
08.1998 - 12.2007
- Evaluated creditworthiness of potential customers by conducting thorough credit checks, resulting in minimized risk exposure for the company.
- Promoted a positive customer experience during the collections process, leading to increased client retention rates.
- Maximized debt recovery by establishing strong relationships with clients and utilizing persuasive negotiation tactics.
- Collaborated with the sales team to address potential credit risks proactively and protect revenue streams.
- Ensured company financial security by consistently meeting or exceeding assigned collection targets.
- Improved customer payment rates by developing and implementing effective collection strategies.
Timeline
Sales and Service Consultant
CenturyLink
04.2019 - Current
National Order Help Desk/Escalation Team
CenturyLink
02.2014 - 02.2019
Technical Support Representative
CenturyLink
01.2008 - 01.2014
Credit Collections Representative
CenturyLink
08.1998 - 12.2007