Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Open To Work

Jessica Combs

Miamisburg,OH

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Project ManagerProgram DirectorImplementation Project ManagerDirector of OperationsDirector of Client Operations

Work Type

Full Time

Location Preference

RemoteHybridOn-Site
Open to relocation: Yes

Salary Range

$90000/yr - $200000/yr

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsPersonal development programsWork from home optionPaid time off

Summary

Client Success Lead with significant experience at LendKey Technologies, specializing in program management and relationship development. Demonstrated ability to enhance Salesforce processes and effectively resolve escalations, contributing to successful client onboarding. Skilled in strategic planning and performance evaluation, consistently achieving outstanding customer service results.

Overview

7
7
years of professional experience

Work History

Client Success/ Implementation Lead

LendKey Technologies
Cincinnati, Ohio
10.2020 - Current
  • Provide support to Client Success Department via Salesforce enhancements, client on-boardings, project management
  • Responsible for organizing and timely publishing program documentation
  • Find solutions to departmental issues
  • Create strategies to deploy annual commitments throughout the program year
  • Maintain relationships with credit bureau partners
  • Create and update client training
  • Maintain client contracts
  • Implement clients into internal programs for scheduled product launch

Origination/ Servicing Supervisor

LendKey Technologies
Cincinnati, Ohio
06.2019 - 10.2020
  • Provide support to Customer Service Manager and Vice President
  • Conduct weekly call reviews for Loan Specialists
  • Organize training for new hires
  • Coordinate with compliance department to resolve customers complaints
  • Handle and resolve customer escalations
  • Give monthly performance evaluation to Loan Specialist Team
  • Assign outreach assignments
  • Monitor call volume to meet company's KPI
  • Organize schedule for Origination Call Center

Senior Loan Analyst

LendKey Technologies
Cincinnati, Ohio
02.2019 - 06.2019
  • Provides backup and support for manual tasks for analyst team
  • Review all documentation for loan applications and/or accounts
  • Provide solutions and answers for specialists and customer service representatives regarding documentation.
  • Assist with developing and coaching intern staff assisting with document review.

Education

B.A. - Political Science, non-for profit, title IV

Franklin University (fka Urbana University)
Urbana, OH
05-2016

Skills

  • Program and project management
  • Account and relationship management
  • Escalation resolution
  • Salesforce proficiency
  • Loan origination and servicing
  • Loan underwriting
  • Customer service excellence
  • Leadership development
  • Business development strategies
  • Strategic planning
  • Data analysis
  • Money movement solutions
  • Client on-boarding
  • Documentation organization
  • Compliance coordination
  • Performance evaluation
  • Team collaboration
  • Conflict resolution
  • Adaptability and flexibility
  • Microsoft Office proficiency
  • Self-direction
  • Computer literacy
  • Organizational skills

Languages

  • Spanish
  • English, Fluent
  • Spanish, (B1) Proficient

Timeline

Client Success/ Implementation Lead

LendKey Technologies
10.2020 - Current

Origination/ Servicing Supervisor

LendKey Technologies
06.2019 - 10.2020

Senior Loan Analyst

LendKey Technologies
02.2019 - 06.2019

B.A. - Political Science, non-for profit, title IV

Franklin University (fka Urbana University)

Similar Profiles

CREATE PROFILE
Jessica Combs