Jessica Conkle
Marion,OH
Summary
People-oriented Team Leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Team Leader
Whirlpool
Marion, OH
07.2021 - Current
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Developed strategies for problem solving and conflict resolution among team members.
- Completed daily quality assurance duties to provide feedback for improvements.
- Fostered positive employee relationships through communication, training, and development coaching.
Dispatcher
Venture Express
Marysville, OH
02.2017 - 07.2021
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Reported delays, accidents or other traffic and transportation situations.
- Provided timely updates to customers regarding their orders or requests.
Team Leader
Whirlpool
Marion, OH
06.2015 - 07.2017
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Participated in regular meetings with senior leadership to provide updates on team progress.
Customer Service Representative
Walmart
Marion, OH
11.2009 - 12.2011
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Educated customers on special pricing opportunities and company offerings.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Mentored new employees on procedures and policies to maximize team performance.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
High School Diploma -
Mt Gilead High School
Mount Gilead, OH06-2004
Skills
- Documentation And Reporting
- Work Planning
- Quality Improvement
- Technical Support
- Mentoring
- Overtime Management
- Complaint resolution
- Cash Handling
- Team Supervision
- Teamwork and Collaboration
- Leading Team Meetings
- Team motivation
- Problem-Solving
- Conflict Resolution
- Safety processes and procedures
- SOP Adherence
Timeline
Team Leader
Whirlpool
07.2021 - Current
Dispatcher
Venture Express
02.2017 - 07.2021
Team Leader
Whirlpool
06.2015 - 07.2017
Customer Service Representative
Walmart
11.2009 - 12.2011
High School Diploma -
Mt Gilead High School