Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Jessica Conklin

Lawrence,MI

Summary

Jessica brings nearly a decade of higher education experience. She has directly interacted with students as academic advisor and success coach and held a managerial role as quality assurance specialist - senior. She led the prototyping and deployment of a custom training rubric for the EdPlus Success Center at Arizona State University. Jessica is a former member of The Counsel of Academic Advisors at Arizona State University with direct impact on improving university wide advising practices and performance awards. Jessica managed a student portfolio between 400-500 students and enjoys having a positive impact on students academic journeys.

Overview

9
9
years of professional experience

Work History

Academic Advisor

Arizona State University, ASU
01.2020 - 09.2022
  • Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
  • Maintained student database for over 500 students each semester.
  • Chosen member for Counsel of Academic Advising Representative for The College of Integrative Sciences and Arts.
  • Answered student inquiries and resolved problems related to curriculum and course prerequisites.
  • Helped students with initial adjustment to university academic life and interpreted institutions policies and requirements.

Quality Assurance Specialist - Senior

Edplus - Arizona State University
10.2018 - 01.2020
  • Educated 70+ employees on specific QA standards and confirmed maintenance of standards.
  • Developed remote work training for all Edplus Success Center employees transitioning to remote work.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or deficiencies.
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
  • Created new quality control metrics that were used to track center-wide trends, improve performance.

Student Success Coach

Edplus - Arizona State University
11.2016 - 10.2018
  • Maintained student database and electronic records for over 900 student contacts.
  • Answered student inquiries and resolved problems related to university policies.
  • Mentored students, offering advice and support on topic selection, appropriateness and academic value.
  • Coordinated follow up and student outreach to monitor academic progress for at-risk students.
  • Developed working relationships with colleges and advising teams across ASU to ensure students have access to necessary resources.

Army Officer Candidate

Arizona Army National Guard
05.2016 - 07.2017
  • Managed 10 member team conducting numerous training missions without incident.
  • Ordered, unloaded, sorted, and tracked supplies and equipment needed for unit activities.
  • Oversaw field and base operational strategies.

National Admissions Advisor

University Of Advancing Technology
09.2013 - 02.2016
  • Recruited and screened over 200 potential students each quarter.
  • Partnered with Director of Admissions to resolve retention and recruitment concerns.
  • Developed recruitment plan that included connecting with different schools across country to build
    relationships and to schedule presentations to discuss university.
  • Instructed individuals in career development techniques, such as job search and application strategies, resume writing and interview skills.

Education

Bachelor of Arts - Sociology

University of California, Riverside
Riverside, CA
12.2009

Skills

  • Excellent oral and written communication
  • Student development
  • Student recruitment
  • Student support
  • Decision-making
  • Course counseling
  • Recruitment participation
  • Orientation programs
  • Individualized education programs
  • Policy and procedure improvements

Additional Information

Volunteer Coach- Girls on the Run, Redwood Elementary, Hartford, MI - 2023

  • Coached and mentored youth athletes, emphasizing skill development, sportsmanship and teamwork.
  • Organized and facilitated practice sessions and games, promoting a fun and inclusive environment for all participants.
  • Helped to prepare athletes both physically and mentally for the end of season 5k run.

Timeline

Academic Advisor

Arizona State University, ASU
01.2020 - 09.2022

Quality Assurance Specialist - Senior

Edplus - Arizona State University
10.2018 - 01.2020

Student Success Coach

Edplus - Arizona State University
11.2016 - 10.2018

Army Officer Candidate

Arizona Army National Guard
05.2016 - 07.2017

National Admissions Advisor

University Of Advancing Technology
09.2013 - 02.2016

Bachelor of Arts - Sociology

University of California, Riverside
Jessica Conklin