Jessica Conklin
Lawrence,MI
Summary
Jessica brings nearly a decade of higher education experience. She has directly interacted with students as academic advisor and success coach and held a managerial role as quality assurance specialist - senior. She led the prototyping and deployment of a custom training rubric for the EdPlus Success Center at Arizona State University. Jessica is a former member of The Counsel of Academic Advisors at Arizona State University with direct impact on improving university wide advising practices and performance awards. Jessica managed a student portfolio between 400-500 students and enjoys having a positive impact on students academic journeys.
Overview
9
9
years of professional experience
Work History
Academic Advisor
Arizona State University, ASU
Mesa, AZ
01.2020 - 09.2022
- Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
- Maintained student database for over 500 students each semester.
- Chosen member for Counsel of Academic Advising Representative for The College of Integrative Sciences and Arts.
- Answered student inquiries and resolved problems related to curriculum and course prerequisites.
- Helped students with initial adjustment to university academic life and interpreted institutions policies and requirements.
Quality Assurance Specialist - Senior
Edplus - Arizona State University
Scottsdale, AZ
10.2018 - 01.2020
- Educated 70+ employees on specific QA standards and confirmed maintenance of standards.
- Developed remote work training for all Edplus Success Center employees transitioning to remote work.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or deficiencies.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Created new quality control metrics that were used to track center-wide trends, improve performance.
Student Success Coach
Edplus - Arizona State University
Scottsdale, AZ
11.2016 - 10.2018
- Maintained student database and electronic records for over 900 student contacts.
- Answered student inquiries and resolved problems related to university policies.
- Mentored students, offering advice and support on topic selection, appropriateness and academic value.
- Coordinated follow up and student outreach to monitor academic progress for at-risk students.
- Developed working relationships with colleges and advising teams across ASU to ensure students have access to necessary resources.
Army Officer Candidate
Arizona Army National Guard
Phoenix, AZ
05.2016 - 07.2017
- Managed 10 member team conducting numerous training missions without incident.
- Ordered, unloaded, sorted, and tracked supplies and equipment needed for unit activities.
- Oversaw field and base operational strategies.
National Admissions Advisor
University Of Advancing Technology
Tempe, AZ
09.2013 - 02.2016
- Recruited and screened over 200 potential students each quarter.
- Partnered with Director of Admissions to resolve retention and recruitment concerns.
- Developed recruitment plan that included connecting with different schools across country to build
relationships and to schedule presentations to discuss university. - Instructed individuals in career development techniques, such as job search and application strategies, resume writing and interview skills.
Education
Bachelor of Arts - Sociology
University of California, Riverside
Riverside, CA12.2009
Skills
- Excellent oral and written communication
- Student development
- Student recruitment
- Student support
- Decision-making
- Course counseling
- Recruitment participation
- Orientation programs
- Individualized education programs
- Policy and procedure improvements
Additional Information
Volunteer Coach- Girls on the Run, Redwood Elementary, Hartford, MI - 2023
- Coached and mentored youth athletes, emphasizing skill development, sportsmanship and teamwork.
- Organized and facilitated practice sessions and games, promoting a fun and inclusive environment for all participants.
- Helped to prepare athletes both physically and mentally for the end of season 5k run.
Timeline
Academic Advisor
Arizona State University, ASU
01.2020 - 09.2022
Quality Assurance Specialist - Senior
Edplus - Arizona State University
10.2018 - 01.2020
Student Success Coach
Edplus - Arizona State University
11.2016 - 10.2018
Army Officer Candidate
Arizona Army National Guard
05.2016 - 07.2017
National Admissions Advisor
University Of Advancing Technology
09.2013 - 02.2016
Bachelor of Arts - Sociology
University of California, Riverside
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