Jessica Conklin
Spokane,WA
Summary
Highly reliable and self-driven individual with a strong proficiency in office operations. Known for adaptability and efficient approach to completing tasks within strict timelines. Equipped with a diverse skill set, consistently delivering exceptional results while maintaining a high level of professionalism. Committed to exceeding expectations and contributing to the overall success of the organization.
Overview
6
6
years of professional experience
Work History
Admissions Coordinator
American Behavioral Health Systems
06.2023 - Current
- Managed multi-line telephone systems during high call volumes.
- Facilitate scheduling of bed dates by liaising with referents, legal entities and correctional departments.
- Coordinated and managed the scheduling of 10-15 beds per day among five different facilities, overseeing a complete capacity of 543 beds.
- Executed accurate data recording in spreadsheets and databases.
- Assessed and verified coverage details to meet organizational standards.
- Reviewed numerous drug and alcohol evaluations daily.
- Coordinated transportation logistics to ensure timely client treatment access.
Administrative Support
Spokane Addiction Recovery Center
10.2019 - 06.2023
- Operated complex phone systems showcasing proficient communication skills.
- Optimized schedules by arranging and modifying appointments efficiently.
- Streamlined document management by converting paper files into digital format.
- Reviewed health insurance coverage for individuals.
- Consistently recorded data with precision in assigned database.
- Ensured timely completion of HIPAA, financial, and consent documentation.
- Reviewed drug and alcohol assessments
- Collaborated with referents to admit individuals into inpatient treatment.
- Demonstrated proficiency in operating diverse computer systems.
Case Manager
Royal Life Centers
04.2019 - 10.2019
- Met with individuals to access their current needs
- Helped individuals with making medical appointments
- Helped individuals apply for government assistance and other basic needs
- Helped individuals apply for housing
- Assisted individuals with being a guest advocate in the legal system
- Completed progress notes for individuals
- Met with SUDP, SUPT, and LMHC and provided them with updated information about individuals needs
Internship- Peer Support
Excelsior Youth Center
01.2019 - 03.2019
- Helped individuals identify their current needs
- Shared personal story with clients in an individual group setting
- Met with clients in group settings in Addiction groups
- Assisted clients in identifying positive life choices
Education
Addiction Studies
Spokane Falls Community College
Spokane, WA01.2023
GED -
Institute for Extended Learning
Spokane, WA06.2009
Skills
- Medical office experience
- Customer service
- Organizational skills
- Crisis Intervention
- Word processing
- Medical Scheduling
- Computer literacy
- Medical Terminology
- Medical receptionist
- Multi-line phone systems
- Office Administration
- Intake Experience
- Time management
- Data entry
- Office experience
- 10 key calculator
- Phone Etiquette
- Case Management
- Front desk
- Data collection
- Microsoft Access
- Medical Records
- Administrative experience
Languages
Spanish
Timeline
Admissions Coordinator
American Behavioral Health Systems
06.2023 - Current
Administrative Support
Spokane Addiction Recovery Center
10.2019 - 06.2023
Case Manager
Royal Life Centers
04.2019 - 10.2019
Internship- Peer Support
Excelsior Youth Center
01.2019 - 03.2019
Addiction Studies
Spokane Falls Community College
GED -
Institute for Extended Learning
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