Jessica Conley
Poplar Bluff,MO
Summary
Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Patient Access Associate
SAINT FRANCIS MEDICAL CENTER
Poplar Bluff, MO
06.2019 - Current
- Assembled registration paperwork and placed identification bands on patient.
- Applied HIPAA privacy and security regulations while handling patient information.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Audited charts for completeness prior to submission of claims to insurance companies or government agencies.
- Verified demographics and insurance information to register patients in computer system.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Greeted patients and visitors in a friendly, professional manner.
- Obtained authorization numbers from insurance companies when needed before providing services.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Scheduled appointments for patients according to their needs and preferences.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assisted with registration of new patients and updating existing patient records.
- Adhered to HIPAA regulations while handling confidential patient information.
- Collaborated with other staff members to ensure accuracy of patient data entered into the computer system.
- Answered telephone calls promptly, routing them to appropriate personnel as necessary.
- Processed payments for services rendered including co-pays and deductibles.
- Communicated financial obligations to patients and collected fees at time of service.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Reported liabilities and risk management concerns to supervisor for review.
- Explained various admission forms and policies, acquiring signatures for consent.
- Balanced daily collections report at the end of each shift.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
Hotel Front Desk Clerk
Bullwinkle's Rustic Lodge
Poplar Bluff, MO
10.2010 - 06.2019
- Served as first point of contact for emergency situations requiring evacuation or security personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted in training new front desk clerks on proper procedures and protocols.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Provided information about the hotel's amenities, services and surrounding areas to guests.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Managed cash drawer according to established accounting guidelines.
- Computed bills, collected payments and made change for guests.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Maintained up-to-date knowledge of hotel products, services, pricing plans and policies.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Stocked supplies at the front desk such as forms, stationery items, brochures.
- Balanced end-of-shift reports on a daily basis to ensure accuracy of transactions.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Input and confirmed reservations for guests.
Accounts Payable Clerk
Schaefer's Electrical Enclosures
Cape Girardeau, MO
10.2008 - 11.2009
- Analyzed purchase orders, contracts, invoices, check requests and other documents related to the accounts payable cycle.
- Verified vendor accounts by reconciling monthly statements and related transactions.
- Prepared and updated vendor files, tax documents and insurance information.
- Coded invoices and other records to maintain organized and accurate records.
Education
High School Diploma -
Zalma High School
Zalma, MO05-2004
Skills
- Problem-Solving
- Insurance Company Knowledgeable
- Multitasking and Organization
- HIPAA Compliance
- Customer Service
- Phone and Email Etiquette
- Payment Processing
- Team Collaboration
- Flexible Schedule
- Money Handling
- Information Collection
- Call Screening
Timeline
Patient Access Associate
SAINT FRANCIS MEDICAL CENTER
06.2019 - Current
Hotel Front Desk Clerk
Bullwinkle's Rustic Lodge
10.2010 - 06.2019
Accounts Payable Clerk
Schaefer's Electrical Enclosures
10.2008 - 11.2009
High School Diploma -
Zalma High School