Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic
Jessica Connolly

Jessica Connolly

Bremerton,WA

Summary

Versatile Branch Manager offers financial consulting, cash handling and employee coaching and training expertise coupled with outstanding time management and conflict resolution skills. Seasoned leader with 12 years of experience overseeing day-to-day operations of branch. Committed to finding creative ways to motivate employees to exceed customer service and sales goals.

Overview

11
11
years of professional experience

Work History

Branch Manager

Kitsap Bank
Port Orchard, WA
10.2022 - Current
  • Direct daily operations of the branch, including customer service, human resources, sales and marketing activities
  • Manage staff scheduling, hiring and training processes
  • Conduct regular performance reviews for all employees in the branch
  • Monitor financial performance of the branch on a monthly basis.
  • Provide guidance and support to team members regarding problem resolution and customer service issues
  • Resolve escalated customer complaints in a timely manner
  • Establish strong working relationships with internal and external partners
  • Participate in community events to promote brand awareness and grow community involvement in the market area
  • Assist other branches as needed with projects, staffing concerns, and offer guidance to the employees
  • Perform regular audits in order to ensure accuracy
  • Assign duties/tasks to employees and examine work for accuracy, neatness and timeliness
  • Build strong rapport with new and existing clients to better serve financial needs and promote branch/brand loyalty
  • Grow business banking relationships through proactive outreach and partner calling efforts

Assistant Branch Manager

First Fed Bank
Silverdale, WA
03.2014 - 09.2022
  • Provided training to new employees on company policies and procedures.
  • Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
  • Conducted performance reviews, monitored employee goals, and provided feedback and coaching as necessary.
  • Ensured compliance with internal policies and procedures as well as external regulations.
  • Developed strategies for increasing customer satisfaction levels and improving service quality.
  • Monitored daily operations of the branch including sales, customer service, inventory control.
  • Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
  • Performed financial transactions such as deposits, withdrawals, transfers, loan payments.
  • Recruited new staff members through job postings and conducting interviews.
  • Supervised teller duties including balancing cash drawers and verifying accuracy of transactions.
  • Prepared monthly reports on branch activity metrics such as number of accounts opened and closed.
  • Provided bank leadership in absence of branch manager.
  • Demonstrated expertise and reasoned guidance regarding loan products, lines of credit and account options.
  • Networked within communities to identify and capitalize on business opportunities.
  • Planned work schedules to maintain adequate staffing levels.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.

Personal Banker

US Bank
Silverdale, WA
09.2012 - 03.2014
  • Provided customer service to clients, including answering questions and resolving issues.
  • Conducted account openings and closings for clients.
  • Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
  • Researched customer inquiries and reported findings in a timely manner.
  • Cross-sold banking products such as credit cards, loans and investments.
  • Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
  • Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
  • Maintained accurate records of all transactions conducted throughout the day.
  • Processed loan applications according to established guidelines.
  • Promoted additional bank services through personal contact with customers.
  • Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
  • Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.

Education

High School Diploma -

Olympic High School
Bremerton, WA
06.2008

Some College (No Degree) - Education

Olympic College
Bremerton, WA

Skills

  • Relationship Building and Management
  • Interviewing and Hiring
  • Branch Operations Management
  • Coaching and Mentoring
  • Employee Development
  • Business Development Expertise
  • Community Relations

Affiliations

  • Board President for Central Kitsap Food Bank
  • Board Treasurer for Pinecrest Elementary PTA
  • Auction Chair for Central Kitsap Food Bank
  • Volunteer for various local non-profit organizations

Timeline

Branch Manager

Kitsap Bank
10.2022 - Current

Assistant Branch Manager

First Fed Bank
03.2014 - 09.2022

Personal Banker

US Bank
09.2012 - 03.2014

High School Diploma -

Olympic High School

Some College (No Degree) - Education

Olympic College

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Jessica Connolly