Jessica Contreras
store manager
The Bronx,NY
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Cashier/DELI
Ruane's deli
The Bronx, NY
04.2009 - 10.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped customers find specific products, answered questions and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Verified customer age requirement for alcohol or tobacco purchases.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Store Manager
Dukin Donuts
The Bronx, NY
04.2009 - 03.2019
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Managed daily banking activities such as deposits and withdrawals.
- Identified opportunities for cost savings through waste reduction initiatives.
- Updated POS system with new products and promotional offers.
- Provided feedback on marketing campaigns to improve effectiveness.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Conducted food safety inspections of retail and wholesale food establishments to ensure compliance with local, state, and federal health regulations.
- Reviewed documents related to food safety such as HACCP plans, sanitation schedules, temperature logs, ingredient lists, and labels.
- Interviewed personnel at food facilities to verify adherence to safe practices.
- Performed sampling tests for bacteria levels in products or surfaces as needed.
- Developed corrective action plans with facility operators to resolve any violations found during inspections.
- Monitored the implementation of corrective action plans by conducting follow-up visits.
- Provided technical guidance to facility managers on implementing best practices for safe production processes.
- Evaluated effectiveness of sanitizing agents used by restaurants for cleaning dishes, utensils, and equipment.
- Maintained records of all inspections performed including notes from interviews with personnel and photographs taken during inspections.
- Performed administrative tasks such as filing paperwork and updating databases as required.
- Checked food storage areas, displays and equipment such as freezers and refrigerators to review temperatures, cleanliness and stock.
- Inspected production areas to identify and correct unsafe or unauthorized practices.
- Inspected meat carefully to identify abnormal color or other factors suggesting consumption safety concerns.
- Monitored cleaning methods for adherence to sanitation requirements.
- Drafted reports and submitted to Board of Health or FDA.
Education
High School Diploma -
06.2003
Skills
- Returns Processing
- Product Recommendations
- Payment Collection
- Payment Processing
- Cash Register Operation
- Drawer Balancing
- POS Systems
- Customer Service
- Customer Assistance
- ID Verification
- Cash Handling
- Customer Service Excellence
- Sales Expertise
- Order Verification
- Cash Management
- Guest Inquiries
- Cash Drawer Balancing
- Liquor Regulations and Compliance
- Customer Relations
- Order Packaging
- Time Management Skills
- Scanner Operations
- Ordering and Stocking
- Credit and Cash Transactions
- Order Taking
- Cleaning and Sanitizing
- Staff Training
- Staff Mentoring
- Merchandise Restocking
- Retail Merchandising
- Inventory Management
- Inventory Control
- Money Handling
- Product Knowledge
- Complex Problem-Solving
Certification
Has Food Safety Certificare From NYC
Timeline
Cashier/DELI - Ruane's deli
04.2009 - 10.2023
Store Manager - Dukin Donuts
04.2009 - 03.2019
Herbert H Lehman High School - High School Diploma,