- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
- Maintained clean and safe environment to promote patient safety and comfort.
- Collected and transported specimens to prepare for lab testing.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Prevented cross-contamination by cleaning and sterilizing equipment.
Jessica Contreras
Lynn,MA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Patient Care Technician, ER
Mass General Brigham, Salem Hospital
03.2012 - Current
- Supported physicians during examinations, providing necessary information and assistance to ensure accurate diagnoses and treatment plans.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained accurate documentation of patient vitals, symptoms, and medical history, contributing to effective communication among healthcare team members.
- Assisted nursing staff with various medical procedures, ensuring efficient and timely treatment for patients.
- Upheld infection control and prevention policies across different patient-facing areas.
- Enhanced patient satisfaction by providing attentive and compassionate care to individuals in the emergency room.
Direct Care Staff Member
Centerboard
06.2015 - 07.2017
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
- Enhanced patient well-being by providing compassionate and attentive care in daily routines.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Safeguarded patients by closely monitoring their behavior and intervening during crises when necessary.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Provided compassionate and patient-focused care to cultivate well-being.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Advocated for patient rights, ensuring that their voices were heard and respected within the care environment.
- Maintained cleanliness and organization of living spaces for a safe and comfortable atmosphere conducive to healing.
- Monitored and assisted residents through individual service plans.
- Improved communication between staff members by implementing a streamlined system for sharing pertinent information about patient needs and progress.
- Guided patients toward achieving personal goals by offering emotional support, encouragement, and practical advice.
Education
Bachelor of Science - Business Administration
Salem State University, Bertolon School of Business
Salem, MA05.2021
Associates - Liberal Arts
North Shore Community College
Lynn, MA05.2014
Medical Assistant
Bryman Institute
Brighton Ma05.2003
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Friendly, positive attitude
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Critical thinking
- Computer skills
- Decision-making
- EKG
- Splints
- Phlebotomy
- Vitals
- CPR
- Epic
Languages
Spanish
Native or Bilingual
Timeline
Direct Care Staff Member
Centerboard
06.2015 - 07.2017
Patient Care Technician, ER
Mass General Brigham, Salem Hospital
03.2012 - Current
Bachelor of Science - Business Administration
Salem State University, Bertolon School of Business
Associates - Liberal Arts
North Shore Community College
Medical Assistant
Bryman Institute
Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)