Jessica contreras
Norwalk,CA
Summary
Dynamic sales associate with proven expertise at Vans Shoes, excelling in customer service and problem-solving. Recognized for enhancing store appeal and fostering customer loyalty through effective communication and teamwork. Skilled in cash handling and multi-tasking, ensuring seamless operations during peak hours while maintaining a positive shopping experience.
Overview
5
5
years of professional experience
Work History
Sales Associate
Vans Shoes
10.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Server
Denys
08.2020 - 09.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Cashier Team Lead
La Michoacana Ice Cream Parlor
12.2019 - 07.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
High School Diploma -
Frontier High School
Norwalk, CASkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Problem-solving
- Multi-tasking strength
- Listening skills
- Excellent people skills
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Sales Associate
Vans Shoes
10.2022 - Current
Server
Denys
08.2020 - 09.2021
Cashier Team Lead
La Michoacana Ice Cream Parlor
12.2019 - 07.2020
High School Diploma -
Frontier High School
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