Jessica Converse
Boise
Summary
Professional with proven track record in providing exceptional support and care within communities. Adept at building strong relationships, ensuring effective communication, and addressing diverse needs. Strong team collaborator focused on delivering impactful results and adapting to changing circumstances. Skilled in crisis intervention, active listening, and conflict resolution. Known for reliability and compassionate approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Community Support Worker
Consumer Direct Care
02.2023 - Current
- Helped with basic clinical needs and responded to patient requests
- Advocated for all patient health, safety, and rights
- Monitored patients' well-being and reported changes or unusual behavior or physical illness to caregivers
- Administered oral medications following physician's prescriptions and instructions
- Aided patients in performing activities of daily living
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
Developmental Therapy Technician
LIFE Incorporated
08.2020 - 05.2024
- Assisted adults to improve functional skill level, enhance and achieve independence, and increase abilities related to self-help skills, mobility, learning, receptive and expressive language, self-direction, capacity for independent living, economic self-sufficiency, and decrease maladaptive behaviors
- Advocated for all clients’ health, safety and rights
- Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities
- Aided patients in performing activities of daily living
- Exercised confidentiality and discretion to maintain HIPAA requirements
- Contributed to effective treatment plans by accurately documenting progress notes and observations.
Barista/Cashier
Meridian Speedway
07.2020 - 10.2021
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Learned roles of other departments to provide coverage and keep store operational
- Operated cash register or POS system to receive payment by cash, check and credit card
Office Manager
Idaho Marble and Granite
04.2020 - 08.2020
- Responsible for invoicing and customer service follow-up calls
- Maintained impeccable office organization to support efficiency, professionalism, and performance objectives
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Park Lead
Urban Air Adventure Park
12.2017 - 06.2019
- Ensure operations were safe for both customers and our team members
- Responsible for scheduling events and confirming reservations
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Skilled at working independently and collaboratively in a team environment.
Education
Associate of Arts - Criminal Justice
College of Western Idaho
Boise, ID12-2025
High school diploma -
Meridian High School
Meridian, ID05.2020
Skills
- Leadership Experience
- Accuracy and attention to detail
- Grammar proficiency
- Research and analysis
- Microsoft office
- First Aid/CPR
- Deadline orientation
- Confidentiality awareness
- Typing speed of 63 wpm
- HIPAA Compliance
- Proficient in Developmental Disabilities Care
- Assistance With Medications Certification
Certification
- CPR & First Aid Certified, Current
- Assistance with Medications for Unlicensed Assistive Personnel, 12/2021 to Present
Personal Information
Willing To Relocate: Anywhere
Timeline
Community Support Worker
Consumer Direct Care
02.2023 - Current
Developmental Therapy Technician
LIFE Incorporated
08.2020 - 05.2024
Barista/Cashier
Meridian Speedway
07.2020 - 10.2021
Office Manager
Idaho Marble and Granite
04.2020 - 08.2020
Park Lead
Urban Air Adventure Park
12.2017 - 06.2019
High school diploma -
Meridian High School
Associate of Arts - Criminal Justice
College of Western Idaho
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