Jessica R. Cook
Chicago,IL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dedicated Janitorial professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Janitorial Manager
ABM Industries
01.2023 - Current
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed detailed plans based on broad guidance and direction.
- Restocked room supplies and Janitorial equipment based on Site needs.
- completed inventory counts, restock, dock receiving.
- Oversaw equipment maintenance.
Custodial Manager
Hyde Park Hospitality
10.2021 - 08.2022
- Established team priorities, maintained schedules and monitored performance.
- Restocked room supplies and Janitorial equipment based on Site needs.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Launched quality assurance practices for each phase of development
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Increased employee performance through effective supervision and training.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Communicated repair needs to maintenance staff.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Adhered to safety protocols by enforcing proper equipment usage.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Placed orders for housekeeping supplies and guest toiletries.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Completed schedules, shift reports, and other business documentation.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Developed detailed plans based on broad guidance and direction.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Custodial/Facility Inventory Manager
Aramark
05.2018 - 10.2021
- Prospected for leads to build pipeline and convert to achieved goal.
- Integrated site operations with existing and new business processes.
- Oversaw site staff and maintained efficiency in fast-paced environment.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Tracked production and quality control systems to proactively identify deficiencies.
- Reported building issues to building management to reduce safety concerns.
- Developed and maintained knowledgeable and productive team of employees.
- Maintained incoming and outgoing shipment and mail logs to facilitate mailroom operations.
- Collaborated with manufacturing and supply chain management.
- Restocked offices, kitchen, Janitor closets and common areas to maintain adequate supplies.
- Conducted research to address shipping errors and packaging mistakes.
- Restocked room supplies and Janitorial equipment based on Site needs.
- Set up and broke down meeting rooms for events.
- completed inventory counts, restock, dock receiving.
- Oversaw equipment maintenance.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Created and enforced detailed organization processes to increase quality and service standards.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
EVS Manager
Crothall Healthcare Environmental Services
05.2015 - 05.2018
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Conducted one-on-one meetings with direct reports and solicited feedback from employees.
- Developed detailed plans based on broad guidance and direction.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- completed inventory counts, restock, dock receiving.
- Oversaw equipment maintenance.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Planned, organized, directed and monitored work flow of Environmental Services staff.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Spearheaded proper training with use of chemicals and cleaning tools and devices.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Launched quality assurance practices for each phase of development
- Managed senior-level personnel working in marketing and sales capacities.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Covered extra shifts during employee absences.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Housekeeping Supervisor
Red Roof Inn Hotel
08.2014 - 06.2015
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Evaluated employee performance and developed improvement plans.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Maintained required records of work hours, budgets and payrolls.
- Adhered to safety protocols by enforcing proper equipment usage.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Communicated repair needs to maintenance staff.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Established and enforced safety protocols and guidelines for staff.
- Completed schedules, shift reports, and other business documentation.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Placed orders for housekeeping supplies and guest toiletries.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Trained and mentored new staff on cleaning and safety protocols.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Monitored staff performance and provided feedback to drive productivity.
Education
High School Diploma -
Paul Robeson High School
Chicago, IL06.2006
Skills
- Daily Timekeeping
- Physical Evaluations
- Pressure Washers
- Carpet Cleaning
- Employee Selection
- Transport and Sorting
- Job Coaching
- Flooring Care
- Microsoft Office
- OSHA Standards
- Conflict Alleviation
- Organize Work Schedules
- Building Alarm Systems
- Motivate Staff
- Staff Forecasting
- Quality Assessments
- Inspect Work
- Maintain Records
- Hazardous Chemicals
- Team Guidance and Motivation
- Cost Estimation
- Spreadsheet Tracking
- Word Processing
- Desktop Computers
- Help Desk Software
- Process Monitoring
- Administrative Oversight
- Unit Staffing
- Industrial Vacuum Cleaners
- Improve Team Performance
- Handling Procedures
- Applicant Screening and Hiring
- Database Updating
- Resolve Complaints
- Inventory
Timeline
Janitorial Manager
ABM Industries
01.2023 - Current
Custodial Manager
Hyde Park Hospitality
10.2021 - 08.2022
Custodial/Facility Inventory Manager
Aramark
05.2018 - 10.2021
EVS Manager
Crothall Healthcare Environmental Services
05.2015 - 05.2018
Housekeeping Supervisor
Red Roof Inn Hotel
08.2014 - 06.2015
High School Diploma -
Paul Robeson High School
Similar Profiles
Frank PetersonFrank Peterson
Supervisor at Abm Industries Inc or abm building valueSupervisor at Abm Industries Inc or abm building value
Berencia HobbBerencia Hobb
General Labor Warehouse/FloorTech/CorrigateTech/AccessControl at Abm Industries Inc or ABM Building ValueGeneral Labor Warehouse/FloorTech/CorrigateTech/AccessControl at Abm Industries Inc or ABM Building Value
Eric CarpenterEric Carpenter
Abm at Abm Industries Inc or Abm Building ValueAbm at Abm Industries Inc or Abm Building Value
Ded MarkuDed Marku
Custodian at ABM IndustriesCustodian at ABM Industries
Chamere GraysChamere Grays
Payroll Assistant at Select RehabilitationPayroll Assistant at Select Rehabilitation