Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jessica Cook

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Self-motivated and brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.

Overview

6
6
years of professional experience

Work History

Front Treatment Coordinator

Carolinas Dentist
02.2022 - Current
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Monitored performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.

Lead Medical Receptionist

Fast Med Urgent Care
04.2018 - 02.2022
  • Assisted with medical coding and billing tasks.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Completed patient referrals to other medical specialists.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Practice Manager

Carolinas Dentist
02.2022 - Current
  • Addressed and remedied all patient or team member issues.
  • Developed close working relationships with front office and back office staff.
  • Oversaw accounting, budgeting, and financial reporting.
  • Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
  • Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
  • Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
  • Ordered all office supplies and kept check on inventory levels.
  • Provided supervision and management to team of support personnel.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Supervised team of 27 office personnel.

Education

Certificate of Medical Assistant/Business - Business

Richmond Community College
Hamlet, NC
06.2018

Skills

  • Administrative Management
  • Customer Service Management
  • Financial Management
  • Best Practices Implementation
  • Staff Training
  • Leadership and Change Management
  • Meeting Coordination
  • Performance Improvement
  • Decision-Making
  • Team Leadership
  • Customer Service
  • Financial Reporting
  • Payroll Administration

Accomplishments

    I was promoted from a Front Office Staff Member with Carolinas Dentist to Treatment Coordinator within 3 months and then from there, I was promoted to Practice Manager within 10 months.


Timeline

Front Treatment Coordinator

Carolinas Dentist
02.2022 - Current

Practice Manager

Carolinas Dentist
02.2022 - Current

Lead Medical Receptionist

Fast Med Urgent Care
04.2018 - 02.2022

Certificate of Medical Assistant/Business - Business

Richmond Community College

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Jessica Cook