Jessica Cook
Lancaster,CA
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
12
12
years of professional experience
Work History
Receptionist
Element Aire
Lancaster, CA
08.2020 - 08.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Packer/Inventory
T-Rex Distribution
North Hollywood, CA
02.2020 - 08.2020
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
Cashier/Service Advisor
Bob Moore Dodge Chrysler Jeep Ram
Oklahoma City, OK
03.2012 - 02.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Market Research Interviewer
Wilkins Research Svc
Chattanooga, TN
03.2010 - 09.2011
- Provided timely feedback to supervisors regarding potential issues or areas for improvement within the interview process.
- Maintained confidentiality of customer information and company procedures.
- Conducted consumer surveys and analyzed purchasing trends.
- Followed established guidelines and recommendations from supervisors to complete quality interviews.
Technical Support Representative
Convergys
Chattanooga, TN
10.2009 - 03.2010
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Education
GED -
Chattanooga State Community College
Chattanooga, TN10.2009
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Scheduling
- Customer/Client relations
- Data inputting
- File Management
- Multi-line telephone operation
- Document Management
- Professional Demeanor
- Typing Speed
- Technical Support
- Customer Service
- Able to type Verbatim
Timeline
Receptionist
Element Aire
08.2020 - 08.2021
Packer/Inventory
T-Rex Distribution
02.2020 - 08.2020
Cashier/Service Advisor
Bob Moore Dodge Chrysler Jeep Ram
03.2012 - 02.2013
Market Research Interviewer
Wilkins Research Svc
03.2010 - 09.2011
Technical Support Representative
Convergys
10.2009 - 03.2010
GED -
Chattanooga State Community College