Jessica Cooper
Wheeling,WV
Summary
Driven and compassionate healthcare professional with 25+ years hands-on experience in fast-paced residential and hospital environments. Accountable and responsible with a strong focus on patient wellness. With excellent communication skill.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Hospital/Physician Biller
East Ohio Regional Hospital LLC
Martins Ferry, OH
02.2021 - 10.2024
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Resolved discrepancies between customers' remittances and invoices received.
- Answered customer inquiries regarding billings, payments, account status.
- Investigated incorrect billings and processed refunds as necessary.
- Maintained accurate records of collections, adjustments and denials in the system.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
- Analyzed financial data to identify trends in revenue cycles.
- Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Answered customer questions to maintain high satisfaction levels.
- Submitted claims to insurance companies.
- Checked claims coding for accuracy with ICD-10 standards.
Insurance Verification/Authorization
Achilles Foot and Ankle Surgery
09.2019 - 02.2021
- Checking Patients in and out
- Collecting co-payments/deductible
- Track appointments for insurance authorization
- Obtained all medical records needed
- Prepared daily deposit
- Updated all medical records/charts
- Daily filing
- Preparing/providing form/documents for all Staff
- Attended biweekly meetings regarding billing and outstanding balances owed by Patients
- Weekly/Monthly reports tracking productivity
- Dailey spreadsheets regarding all copayment/deductibles made
- As well as office supplies sold
- Assisted the Dr/ Medical Assistant during procedures
- Prepared paper charts for the dr
- To use when seeing patients.
Activity Aide
Stonerise Healthcare
Moundsville, WV
03.2019 - 09.2019
- Assist the Activities Director
- Helping patients use equipment and supplies
- Activities may include arts and crafts, outdoor activities, sports, music or drama
- Help prepare equipment and ensure the safety of patients or participants in the activity
- Assist in leading the participants in group activities, such as an exercise class or art project
- Keep records of equipment and its use
- Keep records of all activities and the patients that attended
- Room Visits with patients that do not attend activities on a daily basis.
Medical Secretary
Southwest Regional Medical Center
Waynesburg, PA
08.2008 - 06.2013
- Answering Phone
- Scheduling Appointments
- Scheduling Transportation
- Insurance Verification/Authorization
- Checking Patients in and out
- Collecting co-payments/deductible
- Track appointments for insurance authorization
- Obtained all medical records needed
- Entering all authorizations into Meditech
- Prepared daily deposit
- Entered daily charges for services rendered
- Updated all medical records/charts
- Daily filing
- Preparing/providing form/documents for all staff
- Organizing weekly staff meetings
- Attended weekly meetings regarding billing
- Weekly/Monthly reports tracking productivity
- Ordered all office supplies
- Assisted RN with Suboxen Inductions
- Assisted RN with Drug Testing for Suboxen Clinic
- Periodically Assisted Inpatient staff as Unit Secretary when needed or short staffed.
Physical Therapy Aide/Medical Secretary
Southwest Regional Medical Center
Waynesburg, PA
08.2006 - 02.2008
- Assisted patients with exercise routines set by PT/PTA/OT/COTA/ST
- Monitored equipment use and overall safety of patients
- Maintained office and therapy equipment by cleaning and making minor repairs
- Managed and ordered supplies to maintain inventory stock
- Documented patient physical therapy treatments and made observations on improvement
- Educated patients on the safe and effective use of therapy equipment, such as pulleys, weights and inclined surfaces
- Also work with patients doing aquatic
- Answering Phone
- Scheduling Appointments
- Insurance Verification/Authorization
- Checking Patients in and out
- Collecting co-payments/deductible
- Track appointments for insurance authorization
- Obtained all medical records needed
- Entering all authorizations into Meditech
- Prepared daily deposit
- Entered daily charges for services rendered
- Updated all medical records/charts
- Daily filing
- Preparing/providing form/documents for all staff
- Attended weekly meetings regarding billing
- Ordered all office supplies.
Education
High School Diploma -
Cameron High School
01.1996
Skills
- Documentation (15 years)
- Filing (10 years)
- Medical terminology (20 years)
- Mental health (5 years)
- OFFICE MEDICAL (15 years)
- Insurance Requirements
- Outpatient (15 years)
- Outpatient care (15years)
- Team building (20 years)
- Relationship and team building
- Processing payment
- Setting appointments
- Enthusiastic caregiver
- Broad medical terminology knowledge
- Team development
- Psychiatric and mental health care
- Acute and rehabilitative care
- Inpatient and outpatient care
- Self-discipline
- Information documentation
- Personal and professional integrity
- Extensive medical terminology knowledge
- Sound decision making
- Filing mastery
- Podiatry Health
- Insurance Practices
- Insurance Verification
- Insurance Company Knowledgeable
- Customer Service
- Problem-Solving
- Phone and Email Etiquette
- Information Collection
- EMR
- Team Collaboration
- Relationship Building
- Insurance Billing
- Process Improvement
- Multitasking and Organization
Certification
driver's license
Timeline
Hospital/Physician Biller
East Ohio Regional Hospital LLC
02.2021 - 10.2024
Insurance Verification/Authorization
Achilles Foot and Ankle Surgery
09.2019 - 02.2021
Activity Aide
Stonerise Healthcare
03.2019 - 09.2019
Medical Secretary
Southwest Regional Medical Center
08.2008 - 06.2013
Physical Therapy Aide/Medical Secretary
Southwest Regional Medical Center
08.2006 - 02.2008
High School Diploma -
Cameron High School
driver's license
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