Jessica Cooper
Baton Rouge,LA
Summary
Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.
Overview
20
20
years of professional experience
Work History
General Manager
Whealdon Estates Senior Living
Baton Rouge, US
08.2017 - Current
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Developed and implemented strategic plans to drive business growth and increase profitability
- Implemented cost-saving measures that resulted in reduction in operational expenses
- Led a team of 26 employees, providing guidance, training, and support to ensure high levels of productivity and performance
- Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
- Analyzed market trends and competitor activities to identify opportunities for improvement and innovation
- Achieved sales targets consistently by implementing targeted promotions and upselling techniques
- Managed inventory levels to optimize stock availability while minimizing carrying costs
- Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
- Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
- Collaborated with the finance department on budgeting processes to achieve financial objectives
- Negotiated contracts with suppliers/vendors resulting in cost savings
- Increased revenue through the development of new products/services
- Improved employee retention rates through the implementation of employee engagement initiatives
- Drove continuous improvement efforts across departments resulting in increased efficiency
- Managed and resolved conflicts among team members to maintain a positive work environment
- Developed and maintained strong relationships with key clients, resulting in increased sales opportunities
- Mentored and coached employees to develop their skills and advance within the organization
- Drove operational excellence through the implementation of best practices across all departments
- Cultivated a positive company culture that fostered teamwork, collaboration, and employee engagement
Area General Manager
Fairfield Inn and Suites and Townplace Suites by Marriott
Baton Rouge, US
07.2011 - 08.2017
- Company Overview: Management Company: Interstate Hotels and Resorts
- Motivate, train, develop, empower, coach, hire and terminate employees
- Human Resources
- Guest and employees resolution
- Maintain property condition, cleanliness, Budget and Guest Satisfaction
- Labor control/scheduling
- Invoicing, payroll, evaluations
- Lead team meetings and trainings
- Maintain files, accounts receivable and required paperwork
- Sales involvement and Management leadership
- Managed budget and expenses, consistently meeting or exceeding financial targets
- Oversaw inventory management, optimizing stock levels to minimize waste and maximize profitability
- Implemented employee training programs to enhance skills and knowledge, resulting in improved performance metrics
- Established strong relationships with suppliers and negotiated favorable contracts for procurement of goods and services
- Analyzed market trends and competitor activities to identify opportunities for business expansion
- Conducted regular performance evaluations for staff members, providing constructive feedback for professional development
- Cultivated a positive work environment that promoted teamwork and collaboration among employees
- Implemented data-driven decision-making processes to improve operational efficiency
- Increased employee engagement through the implementation of recognition and reward programs
- Cultivated strong relationships with key clients/customers, leading to increased business opportunities
- Drove revenue growth through effective pricing strategies and promotional campaigns
- Served as primary point of contact for high-profile clients, addressing their needs promptly and effectively
- Management Company: Interstate Hotels and Resorts
General Manager/Traveling Task Force Management
Residence Inn by Marriott Columbia
Columbia, MO
07.2007 - 01.2011
- Company Overview: Management Company: Intermountain Management.
- Assist red zone hotels with increasing guest satisfaction and hotel condition.
- Assist with the opening of new hotel builds and the training of staff.
- Motivate, train, develop, empower, coach, hire, and terminate employees.
- Resolve guest and employee problems.
- Maintain property condition, cleanliness, budget, and guest satisfaction.
- Maintain files, accounts payable, and required paperwork.
- Management Company: Intermountain Management.
- Implemented successful business strategies to increase revenue and target new markets.
- Trained employees on duties, policies and procedures.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Tracked monthly sales to generate reports for business development planning.
- Created schedules and monitored payroll to remain within budget.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Recruited, trained and empowered employees to achieve key performance indicators.
General Manager
Fairfield Inn by Marriott
Fayetteville, US
07.2005 - 01.2007
- Company Overview: Management Company: Intermountain Management
- Motivate, train, develop, empower, coach, hire and terminate employees
- Increase guest satisfaction to clear red zone status
- Resolve guest and employees problems
- Maintain property condition, cleanliness, and Budget Guest Satisfaction
- Maintain files and required paperwork
- Management Company: Intermountain Management
Education
High School Diploma -
West Monroe High School
West Monroe, LA05-1999
Some College (No Degree) - Business Administration
University of Louisiana At Monroe
Monroe, LASkills
- billing and coding
- Payroll
- Accounts Payable
- Management
- General ledger accounting
- Problem Resolution
- Operations Management
- Account Management
- Bookkeeping
- Expense Management
- Work Day System
- Recruiting
- Accounts Receivable
- Communication skills
- Sales
- Operations oversight
- Performance improvement
- Staff motivation
- Effective leader
- Staff development
- Risk management
- Departmental operations management
- Customer retention
- Financial administration
- Client relations
- Sales team development
- Staff management
- Event management and promotion
- Budget forecasts
- Employee development
- Leadership
- Budget analysis
- Top talent recruiting, hiring, and retention
- Operations management
- Customer experiences
- Employee scheduling
- Administrative skills
- Profit and loss accountability
- Verbal and written communication
- Budget development
- Networking
- P&L management
- Project/Renovation scope
- Business administration
- Team building
- Loss prevention
- Account management
Additional Information
Professional Reference Available upon request
Awards
- Highest Occupancy Award, 2024, Maintaining continuous occupancy over 95% for the year
- Expense Control, 2024, Maintaining and exceeding NOI margins
- Hotel Presidents Club Award Winner
- Service Hospitality Award
- Sales Team of the Year
- Management Company Award, General Manager of the Month
Affiliations
- Nonprofit organization Board Member
- Active Member of Order of Eastern Star
References
References available upon request.
Timeline
General Manager
Whealdon Estates Senior Living
08.2017 - Current
Area General Manager
Fairfield Inn and Suites and Townplace Suites by Marriott
07.2011 - 08.2017
General Manager/Traveling Task Force Management
Residence Inn by Marriott Columbia
07.2007 - 01.2011
General Manager
Fairfield Inn by Marriott
07.2005 - 01.2007
High School Diploma -
West Monroe High School
Some College (No Degree) - Business Administration
University of Louisiana At Monroe
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