Jessica Cooper
Springfield,IL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
HSHS St Johns Foundation
01.2025 - Current
- Friendly and service-oriented
- multi-tasking, ability to handle multiple priorities
- independent worker with great organizational skills.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed filing system, entered data and completed other clerical tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Assisted coworkers and staff members with special tasks on daily basis.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Performed research to collect and record industry data.
- customer service and interpersonal skills
Home Health Nurse
Help At Home Health Care
11.2023 - 01.2024
- Provided home health care services such as wound care, medication administration, and IV therapy.
- Assisted patients with activities of daily living and functional mobility to increase comfort and quality of life.
- Developed personalized care plans for patients based on individual needs.
- Educated patients and families about disease management, lifestyle changes, nutrition, and preventive healthcare measures.
- Maintained accurate records of all visits made to patients' homes along with any changes in their conditions or treatments prescribed by physicians.
- Assisted with client personal care needs to foster independence and well-being.
- Responded promptly to emergency calls from clients needing urgent attention at home.
Banquet Server/Bartender
Wyndham Centre
04.2018 - 01.2024
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Greeted guests upon arrival and provided assistance throughout the event.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
- Provided exceptional service to high volume of daily customers.
- Set up stations for serving meals according to established guidelines.
- Maintained cleanliness of work area throughout shift including tables, chairs and floors.
- Replenished buffet lines with fresh foods as needed.
- Cleared away used plates and utensils following end of meal service.
- Served beverages and appetizers to guests in an efficient manner.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
- Assisted with closing duties such as restocking supplies, wiping down surfaces.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Home Health Aide
Addus Home Health Care
08.2022 - 09.2023
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Assisted clients with bathing, dressing and incontinence care.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Prepared meals and snacks according to prescribed diets.
- Helped client with medication self-administration.
- Provided companionship and monitored health condition of clients.
- Improved patient outlook and daily living through compassionate care.
Customer Service Manager
Walmart
03.2010 - 07.2017
- Provided exceptional customer service to ensure customer satisfaction.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Monitored staff performance to ensure adherence to customer service standards.
- Developed and implemented strategies for providing excellent customer service experience.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Monitored phone calls to provide feedback and coaching.
- Evaluated and authenticated returns, exchanges and voids.
- Led team engagement to assist cross-functional departments and achieve goals.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Produced thorough, accurate and timely reports of project activities.
Education
Some College (No Degree) - Business Communication
Lincoln Land Community College
Springfield, ILHigh School Diploma -
Southeast High School
05-2007
Skills
- Privacy and Confidentiality
- Patient Monitoring
- Home Health Services
- Medical Records Management
- Patient Transportation
- Housekeeping
- Meal Preparation
- Diabetes Management
- Medication Administration
- Report Preparation
- HIPAA Compliance
- Nutritional Counseling
- Research
- Reception oversight
- Strategic planning
- Data analysis and research
- Microsoft outlook
- Team collaboration
- Professional and mature
- Customer and client relations
- Task prioritization
Languages
English
Full Professional
Education and Training
other,other
References
References available upon request.
Timeline
Administrative Assistant
HSHS St Johns Foundation
01.2025 - Current
Home Health Nurse
Help At Home Health Care
11.2023 - 01.2024
Home Health Aide
Addus Home Health Care
08.2022 - 09.2023
Banquet Server/Bartender
Wyndham Centre
04.2018 - 01.2024
Customer Service Manager
Walmart
03.2010 - 07.2017
Some College (No Degree) - Business Communication
Lincoln Land Community College
High School Diploma -
Southeast High School