JESSICA CHARLTON
Helena,MT
Summary
Dynamic General Manager with a proven track record at Town Pump, excelling in operations management and staff training. Achieved significant revenue growth while fostering a positive team environment. Expert in financial oversight and inventory audits, ensuring operational excellence and high customer satisfaction. Strong written and verbal communication skills dedicated to exceeding expectations. Personal love and dedication to teamwork, personnel, and customer satisfaction.
Overview
10
10
years of professional experience
Work History
GENERAL MANAGER
Town Pump
12.2015 - Current
- Managed budget implementations, employee reviews, training, schedules, payroll, monthly team meetings and corporate communications.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Far exceeded goal category levels in areas of cash, inventory audits, turnover & retention, training, performance evaluations, and weekly sales increase goals.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Assisted in recruiting, hiring and training of team members, to include new managers.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Consistently insured customer care and handled complaints efficiently and promptly.
CUSTOMER SERVICE REPRESENTATIVE
Financial Institution
09.2022 - 05.2023
- Managed high-stress situations effectively while maintaining professionalism.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Created a filing system to ensure a more efficient work environment.
- Cleaned up extensive clutter & disorganization
- Opened, closed, and maintained customer accounts to company standards.
BUSINESS OWNER
Self-Employed
01.2017 - 06.2022
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Created business networking and helped other owners with business startup.
- Obtain Independent Contractors Exemption Certificate, Business Licensing, Commercial Insurance
Education
Clark Fork High School
Clark Fork, ID06.2006
Skills
- Operations Management
- Microsoft Outlook, Word, Excel, Teams, PDI Desktop, Payroll Processing
- Daily Bank Deposits
- Researched Inventory Audit Variances
- Balanced Daily Invoicing
- Staff Training & Retention
- Monthly Team Building
- Scheduling
- Provided Assistance to Struggling Managers/Team Members
- Customer Satisfaction
- Train New Managers
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Financial Institution
09.2022 - 05.2023
BUSINESS OWNER
Self-Employed
01.2017 - 06.2022
GENERAL MANAGER
Town Pump
12.2015 - Current
Clark Fork High School
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