Jessica Cooper
Benson,NC
Summary
Accomplished Agent and Claims Specialist with 18 years of experience in the field, and a proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and for developing loyal customer relationships.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Claims Specialist
State Farm
07.2022 - 09.2025
- Analyzed catastrophic property claims to ensure compliance with policies and regulations.
- Managed complex claims processes, facilitating timely resolution for policyholders.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
- Trained new staff on claims handling procedures and best practices.
- Maintained accurate records by diligently updating claim files and ensuring all required documentation was submitted in a timely manner.
- Safeguarded company interests by diligently identifying potential subrogation opportunities to recover costs from responsible third parties when applicable.
- During hurricane season managed over 50 policyholder calls a day across all states.
Agent Team Member
Ginger Gray StateFarm Agency
09.2020 - Current
- Quoted prices and credit terms to prepare sales contracts.
- Compiled lists of potential clients to develop and expand book of business.
- Documented caller information in ECRM.
- Liaised between new customers and various departments throughout organization.
- Increased sales of life insurance by 10%
Agent Team Member
Scott Huneycutt StateFarm Agency
03.2014 - 09.2020
- Informed clients of policies and procedures.
- Resolved caller issues quickly and thoroughly.
- Obtained client information by answering telephone calls.
- Advised customers about new products and assisted customers in determining best insurance product for needs.
- Quoted and sold home and auto and life as well as health insurance policies.
Insurance Associate
Rich Haag & Associates, Inc
11.2007 - 01.2014
- Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients
- Explain features, advantages and disadvantages of various policies to promote sale of insurance plans
- Customize insurance programs to suit individual customers, often covering a variety of risks
- Contact underwriter and submit forms to obtain binder coverage
- Calculate premiums and establish payment method
- Perform administrative tasks, such as maintaining records and handling policy renewals
- Confer with clients to obtain and provide information when claims are made on a policy
- Organize and work with detailed office, maintaining files for each policyholder, including policies that are to be reinstated or cancelled
- Transcribe data to worksheets and enter data into computer for use in preparing documents and adjusting accounts.
Education
High School Diploma -
BROOKVILLE HIGH SCHOOL
Lynchburg, VA06-1997
Skills
- Proficient in sales and claims management across various settings
- Strong written and verbal communication
- Strong team player
- Committed to continuous improvement
- Timely completion of assignments
- Quality-focused attention to detail
- Consistently dependable
- Strong commitment to punctuality
- Claims investigation
- Policy analysis
- Decision-making
- Denied claims identification
- Proficient in Excel
- Critical thinking
- Appointment scheduling
- Problem-solving abilities
- Conflict resolution
- Policy implementation
Certification
- Active Adjusters license in NC, VA, TX, FL, IL, CA, NJ, AZ, SC, GA,
- Life insurance license
- Health insurance license
- Notary
Timeline
Claims Specialist
State Farm
07.2022 - 09.2025
Agent Team Member
Ginger Gray StateFarm Agency
09.2020 - Current
Agent Team Member
Scott Huneycutt StateFarm Agency
03.2014 - 09.2020
Insurance Associate
Rich Haag & Associates, Inc
11.2007 - 01.2014
High School Diploma -
BROOKVILLE HIGH SCHOOL