Jessica Cooper
Byram,MS
Summary
Motivated Insurance Professional with Health Insurance Experience Seeking Exciting Job Opportunities! Dedicated and results-driven insurance agent with 1 and half years of Health and Life Insurance experience. Proven track record of providing exceptional customer service, building strong client relationships, and delivering tailored insurance solutions to meet individual needs. Adept at navigating complex insurance policies and regulations, with a strong commitment to helping clients understand their coverage options and make informed decisions. Highly skilled in sales, policy analysis, and claims processing, with a passion for promoting health and wellness through comprehensive insurance plans. Seeking to leverage expertise and dedication to client satisfaction in a dynamic health insurance role.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Seasonal Healthcare Insurance Agent
TTEC
10.2024 - Current
- Developed comprehensive knowledge of various insurance products, staying up-to-date on industry trends and regulations
- Educated clients on the benefits of life and health insurance policies through clear communication and persuasive presentations
- Conducted regular policy reviews for existing clients to identify opportunities for upselling or adjusting coverage based on changing needs
- Attended training sessions regularly to stay updated on product knowledge as well as industry rules/regulations changes
- Increased customer satisfaction by promptly resolving policy-related issues or concerns
- Conducted thorough needs analysis for clients, identifying coverage gaps and recommending appropriate solutions
- Demonstrated exceptional organizational skills in managing a large volume of client accounts simultaneously
- Served as a trusted advisor by staying updated on changes in healthcare laws/regulations that may impact clients' coverage needs
Travel Agent
Archer Travel Services
06.2023 - Current
- Founded and operated a successful travel agency with my host agency, Archer Travel Services, specializing in accessible travel solutions for individuals with disabilities
- Developed customized travel itineraries, ensuring all accommodations and activities were fully accessible and met clients' specific needs
- Built strong partnerships with hotels, airlines, and tour operators to secure exclusive deals and ensure seamless travel experiences
- Implemented marketing strategies that increased client base by 40% within the first year
- Provided exceptional customer service, resulting in a 95% client retention rate and numerous positive testimonials
- Organized and led educational workshops on accessible travel, empowering clients to explore the world confidently
Independent Contractor
American Income Life Insurance Company
03.2023 - 03.2024
- Successfully managed a diverse portfolio of clients, providing tailored life insurance solutions to meet individual needs
- Consistently achieved and exceeded sales targets, resulting in a 20% increase in annual revenue
- Developed and maintained strong client relationships, ensuring high customer satisfaction and retention rates
- Conducted comprehensive needs assessments and presented customized insurance plans, leading to a 95% client approval rate
- Implemented effective marketing strategies, including social media campaigns and community outreach, to expand client base
- Received recognition for outstanding performance, including the 'Top Performer' award for last year
Independent Contractor/Customer Service
Arise platform
01.2022 - 03.2023
- Provided exceptional customer service, resolving inquiries and issues efficiently, resulting in a 98% customer satisfaction rate
- Managed high-volume call and email traffic, maintaining an average response time of under 2 minutes
- Implemented feedback mechanisms to gather customer insights, leading to process improvements and increased customer loyalty
- Recognized for outstanding performance with multiple 'Employee of the Month' awards
- Utilized CRM software to track and manage customer interactions, ensuring accurate and timely follow-ups
Administrative Assistant
Living Independently Is For Everyone
09.2014 - 02.2016
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Use computers for various applications, such as database management or word processing
- Conduct searches to find needed information, using such sources as the Internet
- Create, maintain, and enter information into databases
- Schedule and confirm appointments for clients, customers, or supervisors
- Complete forms in accordance with company procedures
- Make copies of correspondence or other printed material
- Manage projects or contribute to committee or team work
- Provide services to customers, such as order placement or account information
- Operate electronic mail systems and coordinate the flow of information, internally or with other organizations
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Maintain scheduling and event calendars
Photographer's Assistant
Tiffany's Photography
08.2012 - 08.2014
- I was responsible for setting up photography appointments, setting up equipment, money orders, and assisting the photographer with any needs
Childcare Provider
First Presbyterian Church
05.2011 - 07.2012
- I was the childcare provider for children between the ages of 4-6
- I was in charge of the children's activities, as well as, their dietary needs
- I also had to make sure the children had safe, age appropriate activities
Education
Some college - Nursing
Holmes Community College
Madison, MS05.2019
Diploma -
Madison Central High School
Madison, MS05.2012
Skills
- Experienced with Microsoft Office 365 Tools
- Service Excellence
- Effective Multi-Tasking
- Effective Time Management
- Child care
- Personal assistant experience
- Communication skills
- Organizational skills
- Schedule management
- Desktop administration
- Analysis skills
- Insurance Sales Expertise
- Technical Proficiency
- Word Processing
- Conflict Management
- Self-Motivated Professional
- Create Connections
- Proficient Inside Sales
- Sales
- CRM software
- Marketing
- Proficient Keyboard Usage
- Social listening
- Windows
- Familiarity with Insurance Offerings
- Policy analysis
- Medicare expertise
- Enrollment processing
- Goal oriented
- Claims processing
- HIPAA
- Objection handling
- Inbound call management
- Medicaid expertise
- Cold calling
- Compliance
- Life insurance
- Needs assessment
- Policy comparison
- Insurance terminology
- Individual health plans
- Disability insurance
- Group health plans
- HIPAA compliance
- Insurance eligibility
- Customer complaint resolution
- Vision and dental insurance
- Teamwork
- Teamwork and collaboration
- Customer service
- Attention to detail
- Quotes and sales
- Call center customer service
- Excellent communication
- Insurance policy sales
- Insurance sales
- Interpersonal skills
- Insurance practices
Certification
- CPR, 02/01/11
- Mississippi pre-licensing- Life and Health Insurance, 03/01/23, 03/01/25
- Life and Health Insurance Producer License, 08/01/23, 10/01/24
- Insurance Producer License, 08/01/23, 10/01/24
Assessments
- Call center customer service, Proficient, 03/01/23
- Customer service, Proficient, 02/01/23
- Inside Sales, Proficient, 11/18/24
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Resources
- Gabriele Hernández - Trainer - (915) 226-5558
- Megan Vaughn - Co-worker - (903) 305-6010
- Charles Walters - Personal Reference - (601) 715-5143
Timeline
Seasonal Healthcare Insurance Agent
TTEC
10.2024 - Current
Travel Agent
Archer Travel Services
06.2023 - Current
Independent Contractor
American Income Life Insurance Company
03.2023 - 03.2024
Independent Contractor/Customer Service
Arise platform
01.2022 - 03.2023
Administrative Assistant
Living Independently Is For Everyone
09.2014 - 02.2016
Photographer's Assistant
Tiffany's Photography
08.2012 - 08.2014
Childcare Provider
First Presbyterian Church
05.2011 - 07.2012
Some college - Nursing
Holmes Community College
Diploma -
Madison Central High School
- CPR, 02/01/11
- Mississippi pre-licensing- Life and Health Insurance, 03/01/23, 03/01/25
- Life and Health Insurance Producer License, 08/01/23, 10/01/24
- Insurance Producer License, 08/01/23, 10/01/24
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