Jessica Copeland
Spring Hill,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Scheduler
TGHI Imaging
11.2022 - Current
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Demonstrated adaptability by quickly learning new technologies and processes as they were introduced into the workplace environment.
- Handled complaints and questions, and re-directed calls to other team members.
- Always go above and beyond to help patients with their scheduling needs.
Manager
McDonald's
08.2020 - 09.2022
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Monitored labor and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled food costs to keep business operating within budget and increase profits.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
Shipping Clerk
Global Widget
09.2017 - 02.2020
- Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Minimized shipment errors by carefully checking orders against packing slips before dispatching packages.
- Expedited order fulfillment, using advanced organizational skills to prioritize high-priority shipments efficiently.
- Established strong working relationships with colleagues, fostering a positive work environment that promoted collaboration and productivity among team members.
- Maintained clean and organized workspaces, contributing to a safer and more efficient warehouse environment for all team members involved in shipping operations.
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Maintained accurate inventory records, ensuring seamless order processing and shipment tracking.
- Maintained accurate inventory records through diligent tracking and updating of stock levels.
- Collaborated with team members to ensure timely deliveries, resulting in increased customer satisfaction.
- Ensured smooth operations by training new employees on proper procedures and protocols for warehouse shipping tasks.
- Checked and rechecked orders before packaging and shipping items.
Manager
McDonald's
10.2013 - 09.2017
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Monitored labor and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled food costs to keep business operating within budget and increase profits.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
Education
Associate of Science - Science Education
PHSC
Spring Hill, FLHigh School Diploma -
Frank W. Springstead High School
Spring Hill, FL06.2012
Skills
- Attention to Detail
- Problem-Solving
- Critical Thinking
- Computer Skills
- Customer Service
- Strong Work Ethic
- Effective Multitasking
- Verbal and Written Communication
- Time Management
- Team Leadership
- Decision Making
- Attention to detail
- Record keeping
Timeline
Scheduler
TGHI Imaging
11.2022 - Current
Manager
McDonald's
08.2020 - 09.2022
Shipping Clerk
Global Widget
09.2017 - 02.2020
Manager
McDonald's
10.2013 - 09.2017
Associate of Science - Science Education
PHSC
High School Diploma -
Frank W. Springstead High School
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