Jessica Corbett
Olean,NY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
The Connection
Olean, NY
05.2015 - 05.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
Childcare Worker
The YMCA
Olean, NY
09.2014 - 04.2015
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Planned and guided age-appropriate tasks like reading, crafts and games.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Offered top-notch care to 10+ children at once, ranging in age from newborn to 11.
- Distributed food, napkins and beverages in preparation for snack time.
Childcare Worker
Head Start Program
Olean, NY
11.2011 - 06.2014
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Promoted good behavior with positive reinforcement methods.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Offered top-notch care to 10+ children at once, ranging in age from 3 to 5.
- Distributed food, napkins and beverages in preparation for snack time.
- Assisted children with putting on coats and cold-weather gear before going outside.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
Front Desk Attendant
The Days Inn
Baltimore, MD
07.2006 - 02.2007
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Collected room deposits, fees and payments.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Attended to front office needs by greeting visitors and providing assistance.
Education
High School Diploma -
Hinsdale Central School
Hinsdale, NY06.2005
Some College (No Degree) - Human Services
Purdue University Global/ Online
Lafayette, INSkills
- Issue and Complaint Resolution
- Front Desk Operations
- Guest Registration
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Information Inputting
- Answering Customer Questions
- Cash Register Operations
- Making Reservations
Timeline
Customer Service Representative
The Connection
05.2015 - 05.2017
Childcare Worker
The YMCA
09.2014 - 04.2015
Childcare Worker
Head Start Program
11.2011 - 06.2014
Front Desk Attendant
The Days Inn
07.2006 - 02.2007
High School Diploma -
Hinsdale Central School
Some College (No Degree) - Human Services
Purdue University Global/ Online
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