jessica coronado
BERWYN,IL
Summary
Proficient in managing schedules, administrative functions, and employee training. Disciplined and organized leader with a strong call center background focused on customer relations and team leadership.
Overview
15
15
years of professional experience
Work History
Call Center Manager
Results Patient Recruitment Media
Chicago, IL
01.2019 - Current
- Conducted regular meetings with staff to discuss issues or changes in processes or procedures.
- Conducted weekly meetings with staff members to discuss performance goals.
- Conducted initial phone screenings and interviews with potential candidates.
- Conducted regular follow-ups with patients who had missed their scheduled appointments to reschedule them at another time.
- Organized patient records in accordance with HIPAA standards.
- Ensured HIPAA compliance through proper handling of confidential information.
Cash Coordinator
Athletico
Westmont, IL
06.2018 - 01.2019
- Researched billing codes and reimbursement rates associated with various services provided by a medical practice.
- Verified accuracy of billing information before submitting claims to insurance carriers.
- Filed insurance claims by obtaining and entering data related to patient, insurance provider, and medical code for procedures and services provided.
Lead Supervisor
Club Demonstration Services at Costco
North Riverside, IL
10.2013 - 06.2017
- Prepared materials used during demonstrations such as banners, signs.
- Performed daily setup, breakdown, and clean up of demonstration equipment.
- Maintained records of product demonstrations and results.
- Followed all health department standards when preparing samples.
- Tracked inventory levels of sample products throughout shift.
Homecare Provider
Con Carino
McAllen, TX
12.2009 - 10.2011
- Assessed home environment for potential safety hazards or risks to the client's well-being.
- Assisted elderly clients with daily activities such as bathing, dressing, and grooming.
- Managed client's schedule of doctor's appointments, therapies.
- Participated in continuing education programs to stay abreast of new developments in the field.
- Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
- Provided companionship through conversation and recreational activities.
Education
Some College (No Degree) -
Morton College
Cicero, ILSkills
- Workforce Management
- Report Preparation
- Call Center Operations
- Call Monitoring
- Recruitment and hiring
- Complaint resolution
- Quality controls
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
Call Center Manager
Results Patient Recruitment Media
01.2019 - Current
Cash Coordinator
Athletico
06.2018 - 01.2019
Lead Supervisor
Club Demonstration Services at Costco
10.2013 - 06.2017
Homecare Provider
Con Carino
12.2009 - 10.2011
Some College (No Degree) -
Morton College
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