Jessica Cortez
Harlingen,TX
Summary
Dedicated professional with strong communication and active listening skills. Proficient in data entry and Salesforce, ensuring accurate account management and timely customer support.
Overview
5
5
years of professional experience
Work History
Advisor I / Account Manager
Nelnet, Inc
Lincoln, NE
02.2025 - Current
Resolve customer inquiries and issues through the efficient management of inbound calls.
Ensure accurate data entry and timely updates for Federal Student Loans.
Collaborated with K12 school staff to adjust and manage school accounts.
Customer Care Service Representative
Advanced Call Center Technologies LLC
Harlingen, Texas
08.2023 - 10.2024
Delivered medication pricing, copay details, and location information to members through accurate data entry.
Efficiently assisted providers with claim details and member status updates.
Provided technical support for members and providers regarding portal usage and technology issues.
Customer Service Representative
Vdart, Inc
Alpharetta, Georgia
03.2021 - 07.2023
Handled inbound member calls while facilitating claims creation for unemployment and payment reviews
Education
Some College (No Degree) - Computer Accounting Specialist
South Texas Vo-Tech
Brownsville, TXSkills
- Communication skills
- Data entry
- Customer service and support
- Active listening
- Salesforce proficiency
- HIPAA compliance
- Microsoft Teams expertise
- Microsoft Word proficiency
- Microsoft Excel expertise
References
References available upon request.
Timeline
Advisor I / Account Manager
Nelnet, Inc
02.2025 - Current
Customer Care Service Representative
Advanced Call Center Technologies LLC
08.2023 - 10.2024
Customer Service Representative
Vdart, Inc
03.2021 - 07.2023
Some College (No Degree) - Computer Accounting Specialist
South Texas Vo-Tech