Jessica Cottman
Lawton,OK
Summary
Dynamic sales professional with a proven track record at Keystone Chevrolet, enhancing customer satisfaction and retention through expert CRM and consultative sales skills. Excelled in strategic planning and persuasive communication, significantly boosting sales revenue. Demonstrated exceptional time management and relationship building, fostering long-term client connections and driving continuous improvement in sales processes.
Overview
5
5
years of professional experience
Work History
Sale Consultant
Keystone Chevrolet
06.2024 - 08.2024
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Responded to telephone and in-person requests for information.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Stayed knowledgeable on latest [Product or Service] innovations and technological advancements through continuous training.
BDC Manager
Pryor Chevy Buick GMC
03.2021 - 06.2023
- Improved team productivity by developing comprehensive training programs, monitoring performance metrics, and providing ongoing feedback.
- Spearheaded special projects aimed at driving continuous improvement within the department''s processes and systems.
- Managed and conducted outbound calling and texting campaigns to attract business and meet objectives.
- Leveraged technology to respond to customer website, social media and email inquiries.
- Maximized revenue opportunities by identifying potential upsells and cross-sells during customer interactions.
- Enhanced customer retention through exceptional communication, attentive follow-up, and personalized service.
- Ensured compliance with industry regulations as well as company policies regarding customer data privacy in all aspects of BDC operations.
- Posted appointments on internal board to notify sales department.
- Increased sales leads by implementing targeted marketing campaigns and strategic outreach efforts.
- Conducted calling blitzes for select customer demographics to support marketing initiatives.
- Offered incentives to reschedule no-show and canceled appointments.
- Engaged with internet customers and scheduled appointments electronically for added customer convenience.
- Expanded market reach with innovative advertising strategies and compelling promotional materials.
- Optimized lead management processes to ensure timely follow-ups and increased conversion rates.
- Incorporated scripts to encourage uniform communication when scheduling sales and service appointments.
- Streamlined BDC operations by identifying inefficiencies, implementing process improvements, and reducing response times.
- Logged customer comments in dealer management system for follow-up.
- Developed strong relationships with external vendors to secure favorable pricing structures for marketing tools and services required in the BDC operations.
- Boosted employee morale by prioritizing professional development opportunities and promoting a supportive work environment.
- Reviewed source documents and listings to compile resources for identifying and correcting data allocation issues.
- Partnered with subject matter experts in continuous improvement process, upgraded data quality and recommended innovative information management strategies.
BDC
Robert's Auto Center
02.2019 - 03.2021
- Logged customer comments in dealer management system for follow-up.
- Spearheaded special projects aimed at driving continuous improvement within the department''s processes and systems.
- Engaged with internet customers and scheduled appointments electronically for added customer convenience.
- Secured repeat business from satisfied customers by consistently delivering exceptional experiences throughout the sales process.
- Offered incentives to reschedule no-show and canceled appointments.
- Boosted employee morale by prioritizing professional development opportunities and promoting a supportive work environment.
- Incorporated scripts to encourage uniform communication when scheduling sales and service appointments.
- Ensured compliance with industry regulations as well as company policies regarding customer data privacy in all aspects of BDC operations.
Education
High School Diploma -
Locust Grove High School
Locust Grove, OK05.2007
Skills
- Time Management
- Customer Relationship Management
- CRM proficiency
- Product and service knowledge
- Objection handling
- Persuasive Communication
- Prospecting skills
- Closing Techniques
- Strategic Planning
- Community Networking
- Online Marketing
- Consultative Sales
- Sales Strategies
- Cold-calling
- Web technologies and services
- Customer oversight
- Prospect qualification
- Customer Relationship Building
- Customer Service
- Sales consultation
- Customer Retention
- Upselling and Cross Selling
- Customer Relations
- Negotiation Tactics
- Relationship selling
- Product and Service Sales
- Relationship Building
- Customer Needs Assessment
- Sales closing
- Proposal Development
Personal Contacts
Sergio Bernal
Jenks Ok
(469) 977-0030
Andy Duncan
Sand Springs Ok
(918) 852-8898
Cherish Adams
Cleveland, Ok
(918) 373-2110
Timeline
Sale Consultant
Keystone Chevrolet
06.2024 - 08.2024
BDC Manager
Pryor Chevy Buick GMC
03.2021 - 06.2023
BDC
Robert's Auto Center
02.2019 - 03.2021
High School Diploma -
Locust Grove High School
Similar Profiles
Jaden RossJaden Ross
Service Advisor at Keystone ChevroletService Advisor at Keystone Chevrolet
Zachery BowenZachery Bowen
Technician at Keystone ChevroletTechnician at Keystone Chevrolet
Debra CaldwellDebra Caldwell
Independent Contractor – Member Services at AmeriHealth Caritas Pennsylvania - Medicaid & Keystone First – AmeriHealth Caritas Pennsylvania Community Health Choices – Keystone First Community Health ChoicesIndependent Contractor – Member Services at AmeriHealth Caritas Pennsylvania - Medicaid & Keystone First – AmeriHealth Caritas Pennsylvania Community Health Choices – Keystone First Community Health Choices
Tatianna MerschoffTatianna Merschoff
Apple Technical Support Agent at ContinuumGlobalApple Technical Support Agent at ContinuumGlobal
Christopher CarolloChristopher Carollo
INSTRUCTOR at United States ArmyINSTRUCTOR at United States Army