Jessica Coughran
Bakersfield
Summary
Leader with 20 years of management experience seeking a new career. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
19
19
years of professional experience
Work History
Assistant Manager
DSW
11.2022 - Current
- Communicated with clients to address questions, concerns, and needs and provide quality customer service. Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted with recruiting efforts by interviewing prospective candidates for open positions.
- Monitored sales performance to identify potential areas for improvement. Tracked store inventories and replenished products according to demand. Resolved conflicts between team members in an effective manner.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Lane Bryant Assistant Manager
Lane Bryant
08.2017 - 08.2022
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism. Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Increased sales through effective merchandising strategies and targeted promotions.
Lane Bryant Store Manager
Lane Bryant
08.2015 - 09.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Interacted well with customers to build connections and nurture relationships.
Assistant Manager
Lane Bryant
05.2007 - 08.2015
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Medical Certification Program - Medical Coding Specialist Certificate Program
Santa Barbara City College
Santa Barbara, CA12-2023
High School Diploma -
Homeschool
Camarillo, CA12-1999
Skills
- Multitasking and organization
- Verbal and written communication
- Customer service and satisfaction
- Time management
- Adaptability and flexibility
- Operations management
- Team leadership
- Problem-solving
Timeline
Assistant Manager
DSW
11.2022 - Current
Lane Bryant Assistant Manager
Lane Bryant
08.2017 - 08.2022
Lane Bryant Store Manager
Lane Bryant
08.2015 - 09.2017
Assistant Manager
Lane Bryant
05.2007 - 08.2015
Medical Certification Program - Medical Coding Specialist Certificate Program
Santa Barbara City College
High School Diploma -
Homeschool