Jessica Coward
Tempe,AZ
Summary
Recent Family and Human Services Graduate, with a xxx GPA, with significant experience in customer service, facilitating dynamic decisions, teamwork and high customer service levels in a fast-paced environment. Self-funded college education.
Overview
10
10
years of professional experience
Work History
Cashier Assistant
Costco
10.2018 - Current
- Enhanced customer satisfaction by providing efficient and accurate checkout services.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards club members and colleagues.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
Assistant Manager
Zumiez
01.2017 - 09.2018
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Retail Sales Associate
Zumiez
01.2014 - 12.2017
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Education
Bachelor of Science - Family And Human Development
Arizona State University
Tempe, AZ12.2023
Skills
- Ethical Decision-Making
- Time Management
- Effective Communication
- Problem Solving
- Active Listening
- Critical Thinking
- Interpersonal Skills
- Team Collaboration
Accomplishments
- Supervised team of [Number] staff members.
- Collaborated with team of [Number] in the development of [Project name].
Languages
Spanish
Limited Working
Timeline
Cashier Assistant
Costco
10.2018 - Current
Assistant Manager
Zumiez
01.2017 - 09.2018
Retail Sales Associate
Zumiez
01.2014 - 12.2017
Bachelor of Science - Family And Human Development
Arizona State University