Jessica Cowgill
Panama City Beach,FL
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Mine Survival, Inc. Excelled in administrative support, including document management and account reconciliation, while demonstrating exceptional organizational skills. Achieved significant cost savings through effective negotiation and budget management, ensuring productivity and profitability. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
17
17
years of professional experience
Work History
Office Manager
Mine Survival, Inc
04.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Controlled finances to lower costs and keep business operating within budget.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Server
Boon Docks
02.2010 - 11.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Upsold high-profit items to enhance sales numbers.
Assistant Manager
As Seen On TV
01.2008 - 02.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
High School Diploma -
J.R. Arnold High School
Panama City Beach, FL05.2007
Skills
- Customer Service
- Excellent multi-tasking ability
- Data Entry
- Billing
- Scheduling and calendar management
- Administrative Support
- Payroll Processing
- Bookkeeping
- Document Management
- Payroll and budgeting
- Account Reconciliation
- Credit and collections
- Organizational Skills
Timeline
Office Manager
Mine Survival, Inc
04.2022 - Current
Server
Boon Docks
02.2010 - 11.2022
Assistant Manager
As Seen On TV
01.2008 - 02.2010
High School Diploma -
J.R. Arnold High School